1. "IHCL" refers to The Indian Hotels Company Limited which owns and operates various hotels in India and overseas.
2. "Taj InnerCircle" (“TIC”) refers to the loyalty programme offered by The Indian Hotels Company Limited.
3. "Member" means a natural person who is admitted as a member of the Taj InnerCircle.
4. "Card" refers to the regular Taj InnerCircle Membership magnetic stripe card provided to members.
5. “Points" means the Taj InnerCircle Points (also referred to as TIC points) earned or awarded for utilizing the services or facilities of IHCL hotels (participating hotels under Taj, SeleQtions, Vivanta, The Gateway Hotels, Ama Stays and Trails brands) and/ or TIC programme partners as per the Terms and Conditions.
6. “Eligible Night” is a room night which is part of Eligible spends, and is only for the room the member personally stays in, and not for any additional room billed to the member’s room folio. “Eligible spends” or "Eligible charges" are the charges incurred by the Member on eligible room rates, room charges, food and beverages (restaurants, bars, room service and mini-bars), telecommunication, laundry, spa, cake shop, business centre services and purchases at the Taj Khazana chain of stores. They do not include: (1) Room charges that are included in the definition of ineligible rates (2) Charges for banquets, parties, meetings, weddings, events and other similar functions 3) Rooms booked as office space (4) Charges for Business Centre facilities used by non-resident member guest (5) Complimentary services (6) Any charges which are settled using Taj Experiences Gift Cards or Taj InnerCircle Points (7) Charges for food and beverages (including that associated with parties/ social gathering hosted at restaurants and bars) which are discounted/special menu/ packages/ others which are not as per the printed menu of the restaurant/ bar/ cake shop, unless stated otherwise. (8) charges for car hire/salon/ shopping arcade/ fitness centre/ chartered flights/ Taj Air, pay outs, tips, taxes, etc. (9) charges (even if charged to members’ room) for non-affiliated hotel entities which are not owned and/or operated by the hotel, including, but not limited to, outlets such as travel bookings, Gift Shop, Drugstore, clothes, gallery, or specialty stores, recreational or entertainment concessions
7. "Ineligible rates" are defined as: (1) Room rates where booking is made via any online booking channels including but not limited to Expedia.com, Travelocity.com, Hotels.com, Booking.com, Tripadvisor.com, MakemyTrip.com, Travelguru.com or any other similar travel websites or a third party (2) Room rates that are booked, or booked and paid, via tour operators, wholesalers and travel agents on their contracted rates or any other travel-industry staff rates. (3) Room rates for group bookings, conferences, weddings, events or organized tours (4) Room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly (5) Employee rates or any complimentary rooms (6) Friends & Family rate.
8. "Service Partners" refers to all of the partners that offer services, benefits, points, redemptions or any facilities and arrangements to the members of Taj InnerCircle.
9. "Reward" is the benefit and/or service that a member can avail of through redemption of his/her points.
10. "Participating Hotel" refer to the Taj, SeleQtions, Vivanta, The Gateway Hotels, Ama Stays and Trails and "Participating Restaurant" refers to restaurants in these hotels listed as offering point earnings.
11. "Taj InnerCircle Member Services" is the dedicated service centre for member queries related to Taj InnerCircle only.
12. These terms and conditions shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction in respect of all matters arising out of these Terms and Conditions and/or the TIC.
13. Membership and benefits of TIC are offered at the sole discretion of IHCL.
14. Membership to the TIC shall be void if prohibited by the laws in the country of the Member's domicile.
15. TIC shall be applicable only at Participating Hotels and /or Participating Restaurants.
Enrolment and membership
16. Membership is open to individuals who are aged 18 years and above.
17. Corporations, associations or groups cannot enroll into Taj InnerCircle
18. Employees of IHCL and its affiliates or subsidiaries and the employees of any joint ventures or company which owns and/or manages the aforesaid hotels (collectively 'Employees') are not eligible to enroll/participate in the TIC programme.
19. Members cannot maintain membership in, or earn points, on multiple accounts. If more than one membership account is assigned to an individual, he/she will only receive Points for one membership account. Duplicate membership accounts may be cancelled.
20. Enrolment onto TIC must be in the individual's full legal name and a government recognized proof of identification will need to be provided upon request.
21. The membership of TIC is only valid for the period indicated on the card.
22. All communication will be sent to the address (postal or email) available as per TIC records and it is the responsibility of the member to inform the TIC Member Services about any change in his/her communication details (email id, mobile number, and address). All communication will be deemed to have been received by the Member and IHCL bears no responsibility for communication not received or lost in the mail or courier.
23. TIC have no predetermined termination date and may continue until such time as IHCL decides to terminate the programme, with or without notice to the Members. Accumulation of points will cease immediately on termination of the programme.
24. IHCL reserves the right to add, modify, delete or otherwise change any of the rules, conditions, privileges, benefits, Reward or Reward levels pertaining to the programme at its sole discretion, with or without notice, even though changes may affect the value of Points already accumulated. Eg. IHCL may increase or decrease the Points required for a Reward, or limit the number of Participating Hotels for a particular Reward.
25. Membership to the TIC entitles Members to earn TIC Points, which can be redeemed for Rewards in accordance with the Terms and Conditions of TIC.
26. IHCL reserves the right to grant or refuse or discontinue or revoke membership of Taj InnerCircle plan at its sole discretion. Discontinued/ revoked membership may result in the loss of all accumulated Points and the cancellation of all TIC Rewards, benefits and privileges and forfeiture of any unfulfilled reservations, products or services sought to be availed using Points.
27. Notwithstanding any provision contained herein, IHCL also reserves the right to discontinue membership to Taj InnerCircle to any member who appears to be using the programme in a manner inconsistent with the terms and conditions, applicable laws/rules/ regulations, spirit of the programme, or any portion thereof, including, but not limited to, reward redemption. Discontinued/ revoked membership may result in the loss of all accumulated points and cancellation of all Taj InnerCircle rewards, benefits and privileges and forfeiture of any unfulfilled reservations, products or services sought to be availed using Points.
28. Points issued have no monetary value and cannot be bartered or sold by Members for cash at any point of time. These points may only be exchanged for Rewards or benefits on offer through Taj InnerCircle. Any Points, or benefits, which IHCL deems to have been transferred, sold or assigned in violation of the programme rules may be deemed invalid and/or cancelled.
29. All interpretations of the Terms and Conditions and programme benefits shall be at the sole discretion of IHCL.
30. Any Member who has not earned points for a period of six consecutive months may be removed from the mailing list of active Members at the discretion of IHCL. A Member may reactivate his or her account by accumulating points or by other such means that the IHCL may establish in this regard.
31. Each Member is responsible for remaining knowledgeable about the programme rules, the number of Points in his or her account and ensuring his/ her updated details (email id, mobile number, and communication postal address) are captured on the Taj InnerCircle records. The Taj InnerCircle team will send correspondence to active Members to advise them of matters of interest, including notification of programme changes and Point updates. However, neither IHCL, its subsidiaries, affiliates or associates or programme management service providers nor the owners of Participating Hotels or Participating Restaurants or companies participating as service partners in the programme shall be liable for any failure to do so and will not be responsible for correspondence lost or delayed in the mail.
32. Accrued Points do not constitute property of the Members. Except as specifically provided herein, no accrued Points are transferable in the event of death, disputes or otherwise. In the event of death, Taj InnerCircle membership will be terminated and all accrued points shall stand cancelled.
33. Specific programme benefits and privileges have been established for all Taj InnerCircle members. However benefits and privileges offered by participating hotels may vary. If IHCL or any partner denies a member an accrual, benefit or reward, IHCL will not be liable to make any payment to the member or compensate him/her in anyway.
34. IHCL is not responsible, and assumes no liability, for changes or discontinuance of services provided by a service partner, that may affect the programme rewards offered, the accrual or valuation of points.
35. The programme and any benefit, offering, or rewards relating to the programme, shall not be construed as, or constitute a contract, or otherwise establish a contractual relationship between IHCL and any Member.
36. Nothing in the Taj InnerCircle programme is intended, or shall be construed to create or establish any agency, partnership or joint venture relationship between IHCL and any partners.
37. Lost/misplaced membership cards will be replaced by deducting 200 TIC points from the Member's account.
Accrual of Points
39. TIC Points can only be earned at Participating Hotels and Participating Restaurants. The list of Participating Hotels and Participating Restaurants is subject to change at any time, without any prior notice. Please contact the Taj InnerCircle Member Services at +91 22 66014842 for any queries. The list of Participating Hotels and Participating Restaurants will be updated on the website www.tajinnercircle.com from time to time.
40. Points will be awarded on all Eligible Charges at Participating Hotels and Participating Restaurants only from the date of Member's enrolment into the programme. No retro credits will be given for transactions prior to the enrolment.
41. Members can only earn points from the programme start date as defined by IHCL. No points will be earned for any amounts charged before the start date of the programme. This includes cases where a Member has checked in to a hotel before the programme is launched at that hotel and checks out after the start date of the programme at that hotel. For example: if a member checks in on 01 March 2018, checks out on 10 March 2018 and the start date of the programme for that hotel is 08 March 2018, then the member will earn points only for eligible expenditure from 08 March 2018 onwards.
42. To earn points, a Member must be a registered, paying guest at a Participating Hotel and meet all of the conditions described in the Terms and Conditions.
43. Members can earn points for up to a maximum of 5 rooms per stay (for stays from 12 May 2017 onwards) provided the check-in and check-out dates for all the rooms coincide, the rooms are in the same hotel and the charges for the additional rooms are settled by the Member, under the Member’s room folio/ invoice basis the Member’s request. For example – to claim points on additional rooms, the Member should ask for all transactions from the additional rooms (up to a maximum 4) to be moved to the Member's room folio/invoice before settlement of the folio/invoice and the payment has to be made by the Member against Member's room folio/invoice. No Points will be eligible for payments made in the respective folio's/invoice and subsequently requested for transfer to the Member's folio/invoice. No Points will be eligible for any additional room(s) for which points have been credited to other Member(s) by virtue of him/her/them being the room occupant(s). For stays till 11 May 2017, Members will earn points for only one room per stay (i.e. the Member's own room booked in his name) regardless of the number of rooms booked and paid by the Member during the same stay.
44. Platinum Members will earn 8 points for every INR 100 spent net of taxes, Gold members will earn 7 points for every INR 100 spent net of taxes, Silver Members will earn 5 points for every INR 100 spent net of taxes, and Copper Members will earn 4 point for every INR 100 spent net of taxes (or other currency equivalent) on Eligible Charges at Participating Hotels and Participating Restaurants.
45. Taj InnerCircle members will earn Taj InnerCircle Points on food and beverage spends as per the TIC earning rate.
46. Points awarded for stays at Participating Hotels or Participating Restaurants outside India will be based on the local currency converted to Indian Rupees. Local currency will be converted into Indian Rupees on a weekly basis, using a published rate of exchange in effect at the time of conversion. This rate will be determined at the sole discretion of IHCL, based on standard currency conversion methods but may vary from currency conversion rates used by credit card companies.
47. Points will be automatically recorded within 7 days of settlement of bills, if i) Taj InnerCircle membership number is quoted at the time of reservation or payment of the Eligible Charges, and ii) the membership card is presented at the said time.
48. Points will not be credited unless the membership card is presented while settling the transaction at the Participating Hotel or alliance partners.
49. Points earned by any individual Member are not combinable with or transferable to other reward/ loyalty/ frequent guest programmes administered by IHCL in the past, present or future.
50. Any Points offered in conjunction with specific hotel stays will be considered earned only when the stay has been fully paid and completed. Any Points accrued and earned during a particular hotel stay will not be available for redemption before the said stay has been fully paid for and completed.
51. The Members will receive a monthly Points’ statement on the registered email id.
52. Any fractional points earned will be rounded up or down to the nearest integer. For example, if a Member earns 125.40 points from a transaction, it will be calculated as 125 points. If a member earns 125.60 points from a transaction, it will be calculated as 126 points.
53. Only points earned, on Eligible Charges at Participating Hotels, will be considered for tier upgrades.
54. In cases where the member or the member's company is given a discount after the stay has been completed, the appropriate number of points will be deducted from the member's balance although he or she may have already been communicated the point status on the basis of the non-discounted amount.
55. The Taj InnerCircle Member Services reserves the right to deduct points from a member's account balance if the points have been erroneously credited in the account.
56. If a member of the Taj InnerCircle is also a member of another loyalty programme of a service partner (such as British Airways 'Executive Platinum') whose members are also authorized to earn points at IHCL hotels, the member will have to choose the programme on which he wishes to earn points. A member will not be entitled to earn points on both Taj InnerCircle and the other loyalty programme simultaneously. Similarly, if a member of Taj InnerCircle plan, is a member of any other loyalty programme of The Indian Hotels Company Limited, the member will have to choose the programme on which he wishes to earn points. A member will not be entitled to earn points on both Taj InnerCircle and the other loyalty programme simultaneously for the same transactions.
57. No TIC Points and/or room night credit will be awarded for stays on Ineligible rates or bills settled by payment modes ineligible for points. These include, but not limited to i) rooms partly or fully paid for using online redemption of TIC Points, ii) paid upgrades on complimentary or barter rooms, iii) house guests and free stays; and iv) tour operated and travel agent packages v) Eligible Charges paid for by using TIC Points/ Taj Experiences Gift Cards and vi) Orders placed on Qmin.
58. TIC Points will not be earned on spends which are not considered as “Eligible Spends” as described in the “Definitions” section of these terms and conditions.
59. A member whose individual hotel bill is billed directly to a company/organization, and the member is responsible for authorization for settlement at check-out, is eligible to earn TIC Points. However, group master-billing arrangements where charges for multiple rooms are placed on one hotel bill and billed to the company or a common address or settled at check out by one individual, are not eligible for points.
60. Conference and group bookings are not eligible for point earning, even if a member settles his/her own bill for room and/or incidental charges.
61. Bonus Points offered for specific promotions, Points earned on partners, Points received by the member due to transfer of Points from another member, Points credited to a member’s account due to conversion of Points from partner programmes and purchase of Points, will not be considered for tier upgrades.
62. All applicable taxes including central, state, local and other taxes shall not be considered for purposes of Point accrual.
63. If a member believes he/she has not received point credit(s) for hotel stays, or any partner points despite having presented the card while settling the transaction, he/she must submit a written request for such credit(s) to the Taj InnerCircle Member Services, along with the original invoice of the member's hotel stay and/or the service partner coupon as appropriate. No points will be given for failure to supply original invoices. For the member's protection, the member should retain all hotel travel documentation until the point credit(s) have appeared on the point’s statement. Requests must be received at the Taj InnerCircle Member Services within 15 days of receipt of points update.
64. This retrospective crediting of Points will be offered to members only on presentation of original invoices. Points will not be credited, where the member has failed to quote his/her membership number at the time of bill settlement.
65. In case points are inadvertently missed out, the members must claim retro-credits within one year from the date of transaction.
Expiry of Points
66. All Taj InnerCircle points will remain valid for a minimum 12 months from date of earning, and till such time a member is active on the Taj InnerCircle programme. Prior to 16th October 2019, an active member is defined as a member with atleast 1 eligible point earning room stay at a participating IHCL hotel.
67. From 16th October 2019 onwards, an Active member is defined as a member who has had at least 1 eligible point earning or redemption transaction for hotel services at a participating IHCL hotel in a rolling 12 month period. A member not meeting this criteria may be considered as an inactive member, and all points accrued in the members account will be forfeited on the member becoming inactive. The following will not count towards a Member’s active status:
a. Earn of TIC Points for services availed at alliance partners (eg: earn of TIC points at Shangri-La Hotels and Resorts OR earn of TIC points for eligible Sixt services etc.)
b. Transfer/ receipt of TIC Points from one member to another
c. Purchase of TIC Points
d. Conversion of Points from alliance partners, banks, airlines etc. to TIC points or vice versa (i.e. conversion of TIC Points to Golden Circle Points OR conversion of Golden Circle Points to TIC Points)
e. Earn of TIC Points which are not associated with eligible spends
f. Redemption of TIC Points for third party vouchers, services and merchandise (eg: redemption of TIC points for Sixt vouchers etc.).
68. The transactions counting towards a Member’s active status will not be considered with retrospective effect.
69. 70 All TIC Points available in the Member’s account will remain valid for as long as the Member is Active as described above.
Retention of Tiers
70. Members who achieve Eligible Spends of INR 1,00,000 or 10 eligible room nights in a continuous 365 day period get upgraded to the Silver tier. In order to retain his or her membership at the Silver tier of Taj InnerCircle the member will have to have eligible spends of INR 1,00,000 or 10 eligible room nights in every subsequent 12 month period of him/her becoming a member. In case this is not achieved the individual's membership status will be downgraded to the Copper tier. The Silver tier status is valid for a period of 1 year from the date of upgrade.
71. Members who have had eligible spends of INR 4,00,000 or 40 eligible room nights in a continuous 365 day period will be upgraded to the Gold tier. Only points earned on eligible charges at participating IHCL Hotels will be considered for upgrades to the Gold tier. Bonus points and points earned on partners will not be considered for upgrades. Once a Gold card member, in order to retain his or her status the member will need to spend INR 4,00,000 or 40 room nights in every subsequent 12-month period. Only points earned, on eligible charges at participating IHCL hotels, at the normal earning rate for Gold card members will be considered for retention in the Gold tier. Bonus points earned on service partners will not be considered for retention in the Gold tier. Gold tier status is valid for a period of 1 year.
72. Members who have had eligible spends of INR 8,00,000 or 80 room nights in a continuous 365 day period will be upgraded to the Platinum tier. Only points earned on eligible charges at participating IHCL Hotels will be considered for upgrades to the Platinum tier. Bonus points and points earned on partners will not be considered for upgrades. Once a Platinum tier member, in order to retain his or her status the member will need to spend INR 800,000 or 80 room nights in every subsequent 12-month period. Only points earned, on eligible charges at participating IHCL Hotels, at the normal earning rate for Platinum tier will be considered for retention in the Platinum tier. Bonus points earned on service partners will not be considered for retention in the Platinum tier. Platinum tier status is valid for a period of 1 year.
73. Members not meeting the Tier retention criteria will be downgraded to the tier as per the eligible spends or room nights in the previous 365 days period.
74. A number of services and benefits available to members of Taj InnerCircle plan are offered solely at the discretion of IHCL and the Participating Hotels. Not all services are provided by all Participating Hotels. Should IHCL or a Participating Hotel deny a member the benefit, IHCL will not be liable to compensate the member for the same.
75. Taj InnerCircle plan benefits are not applicable in conjunction with other prevailing offers or discounts.
76. All discounts on rooms are subject to prior reservation and availability.
Taj InnerCircle Copper Privileges
a. Copper is the base tier available to guests above the age of 18 years.
b. A Copper tier member will earn 4 Taj InnerCircle Points for every INR 100 of eligible spends, net of taxes at participating IHCL hotels.
Taj InnerCircle Silver Privileges
a. TIC Silver tier is achieved on eligible spends of INR 1 lakh or stays of 10 eligible room nights.
b. A Silver tier member will earn 5 Taj InnerCircle Points for every INR 100 of eligible spends, net of taxes at participating IHCL hotels.
c. Late Check-out till 5.00pm, subject to availability.
d. 10% discount on points requirement for redemption stays. To avail of this benefit, Pre-booking of room stay via website or TIC Member services is required.
Taj InnerCircle Gold Privileges
a. TIC Gold tier is achieved on eligible spends of INR 4 lakhs or stays of 40 eligible room nights.
b. A Gold tier member will earn 7 Taj InnerCircle Points for every INR 100 of eligible spends, net of taxes at participating hotels.
c. Early Check-in from 9:00 am and Late Check-out till 5.00pm, subject to availability.
d. 15% discount on points requirement for redemption stays. To avail of this benefit, pre-booking of room stay via website or TIC member services is required.
e. 20 Upgrade e-Vouchers, applicable for a complimentary upgrade to the next category of room booked for a maximum of 5 nights per stay, subject to availability at the time of check-in at any of the participating IHCL Hotels. Upgrade e-Vouchers will not be applicable for an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature).
f. 2 upgrade e-vouchers to Taj Club rooms (subject to availability at the time of check-in. Applicable for a stay of up to 5 Nights)
e. Taj Club upgrade vouchers:
a. The upgrade will not include the airport transfer/ s and any other service which is deemed as an outsourced service by the hotel.
b. The use of the benefits of the Taj Club room are only applicable to the occupants of the room category. Non-Residents and Non-Occupants will not be allowed to use the benefits and will be charged for the service (as the case may be).
c. The Hotel management reserves the right to restrict entry to the Taj Club lounge.
d. Taj Club rules and regulations will apply.
e. Upgrades are subject to availability at the time of check-in. These vouchers are non-transferable. The validity of these vouchers cannot be extended. The validity of the voucher is applicable for one year from the date of tier-upgrade or tier-retention. Withdrawal of this voucher is at the sole discretion of the Programme management.
Taj InnerCircle Platinum Privileges
a. TIC Platinum tier is achieved on eligible spends of INR 8 lakhs or stays of 80 eligible room nights.
b. A Platinum tier member will earn 8 Taj InnerCircle Points for every INR 100 of eligible spend, net of taxes at participating hotels.
c. Early Check-in from 9:00 am and Late Check-out till 5.00pm, subject to availability.
d. 20% discount on points requirement for redemption stays. To avail of this benefit, pre-booking of room stay via website or TIC member services is required.
e. Unlimited Upgrade e-Vouchers, applicable for a complimentary upgrade to the next category of room booked for a maximum of 5 nights per stay, subject to availability at the time of check-in at participating IHCL Hotels. Upgrade e-Vouchers will not be applicable for an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature).
f. 24/7 Dedicated Platinum Phone Assistance 1800 114 825 for accessing Taj InnerCircle Member Services.
g. Three Platinum Experiences out of a selection of 23. These experiences are only valid till the member is on the Platinum tier. Experiences cannot be carried over from 1 year to the other. The Signature Platinum experiences are only applicable for members who have achieved or renewed their Taj InnerCircle Platinum tier status by 31st July,2019. These experiences will not be issued for members who achieve or renew their Taj InnerCircle Platinum tier status from 1st August,2019 onwards.
h. Platinum Experiences for Stay cannot be availed between 23rd December to 15th January
i. Platinum Experiences for Dining cannot be availed on 24th December, 25th December, 31st December and/or 1st January
j. All Platinum experiences are for two persons (unless specified otherwise), subject to availability and can only be booked through the Taj InnerCircle Platinum Desk
k. The experiences cannot be transferred, exchanged or altered in any way by the member. The Platinum member must be present to avail the Platinum experience
l. IHCL reserves the right to add, withdraw or amend any experience at any time without any prior notice
m. 4 upgrade e-vouchers to Taj Club rooms (subject to availability at the time of check-in. Applicable for a stay of up to 5 Nights)
n. Taj Club upgrade vouchers :
· The upgrade will not include the airport transfer/ s and any other service which is deemed as an outsourced service by the hotel.
· The use of the benefits of the Taj Club room are only applicable to the occupants of the room category. Non-Residents and Non Occupants will not be allowed to use the benefits and will be charged for the service (as the case may be).
· Upgrades are subject to availability at the time of check-in. These vouchers are non-transferable. The validity of these vouchers cannot be extended. The validity of the voucher is applicable for one year from the date of tier-upgrade or tier-retention.
· The Hotel management reserves the right to restrict entry to the Taj Club lounge. Taj Club rules and regulations will apply. Withdrawal of this voucher is at the sole discretion of the Programme management.
Rewards and redemption
77. Taj InnerCircle Points can be redeemed for pre-booking of hotel rooms via the website or through Taj InnerCircle Member Services at a value of 1 TIC Point= Rs. 1. Taj InnerCircle Points can be redeemed in real time to pay for room stay, food & beverage, laundry, spa, telecommunication and other eligible incidental charges at a value of 1 TIC Point = Rs.1 Taj InnerCircle Points can also be redeemed for gift certificates and other options listed on the website.
78. No Blackout Dates are applicable for room stay redemptions. If a room is available at a participating Hotel across any room category, TIC points can be redeemed for a stay at the particular room category.
79. Points required for room stays will be calculated dynamically at the time of reservation. . Platinum tier members will be entitled to a 20% discount on the dynamic rate for calculation of points required for stay redemption. Gold tier members will entitled to a 15% discount and Silver tier members will be entitled to a 10% discount on the dynamic rate for calculation of points required for a stay redemption. Redemption pre-booking is required to avail these discounts on stay redemptions.
80. Redemption requests against Taj InnerCircle points for rooms can be pre-booked either online www.tajinnercircle.com or by contacting Taj InnerCircle member services (on call / email), The Taj InnerCircle Member Services will make the necessary bookings for rewards upon receipt of the request, subject to availability.
81. A member must allow up to 2 weeks for processing of redemption requests for IHCL services. All requests must be made as early as possible, to avoid disappointments. In case of merchandise, a member must up to 2 weeks for processing his/her request.
82. All taxes and applicable incidental expenditures will be borne by the member unless mentioned otherwise.
83. IHCL will not meet the cost of any tax, which may be levied on stay rewards in this programme. This is the sole responsibility of the recipient.
84. In case of holidays at participating IHCL Hotels as rewards, the member will bear all travel and associated costs. In addition, meals or any other service not specifically mentioned, as being complimentary will be chargeable. Please refer to the rewards section in the website for the rewards list.
85. Valid holiday redemption documents must be submitted at participating IHCL Hotels at the time of check-in.
86. Participating hotels, rewards classification and/or rewards catalogue may change at any time without notice, at the sole discretion of IHCL. Please refer to the Taj InnerCircle rewards catalogue for a complete listing of the rewards classification.
87. All rewards are subject to availability and supplier restrictions. IHCL may, without notice, withdraw or substitute any reward for another reward of comparable value and nature. In case the exact model of the merchandise mentioned in the rewards catalogue is not available at the time of redemption, an alternate model of the product will be made available to the member.
88. IHCL provides no warranty on the items on offer or for their quality.
89. Delivery of merchandise will be made only to addresses within India.
90. Export of gifts will be subject to all applicable rules/regulations/controls of the Exchange Control Department, Reserve Bank of India, applicable at the time of the redemption. It will be the member's responsibility to obtain all the relevant clearances.
91. Travel agents will not be given any commissions on rooms given as rewards.
92. No credit or substitutions will be given for any rewards that are only partially used.
93. Redeemed rewards once issued/delivered will not be changed and the member will not be entitled to any refund or credit for the points redeemed.
94. Stay rewards once confirmed cannot be modified - dates or destinations - without forfeiting the redeemed points.
95. Rewards cannot be exchanged for cash, points or any other form of goods or services except for the indicated redemption voucher.
96. Recipients of special rewards will be required to sign a release of liability and a statement permitting the use of their name and/or photo for promotional purposes without additional compensation.
Promotions and specials
97. Promotions and special offers are at the sole discretion of The Indian Hotels Company Limited. They can be withdrawn or altered without prior notice.
98. Warmer Welcomes Alliance - Taj InnerCircle (TIC) members will earn TIC points at Shangri-La Hotels as part of the Warmer Welcomes alliance. Taj InnerCircle members can earn TIC Points on the following spending for the Qualifying Stays after linking the Golden Circle and Taj InnerCircle accounts:
b. Food and beverage
d. CHI, The Spa
99. For more details and terms and conditions governing Warmer Welcomes, please visit www.warmerwelcomes.com
100. Taj InnerCircle and Sixt Loyalty Partnership: This loyalty partnership opens a world of opportunities for Taj InnerCircle members to:
a. Earn Taj InnerCircle (TIC) points for eligible spends on the Sixt network
b. Redeem TIC points for Sixt vouchers which can be used for online booking made on the Sixt website for select countries.
ii. The Sixt rates excluded from earning TIC Points credit are: tour operator rates, employee rates, travel agency rates, wholesaler rates, corporate rates, long term rentals (28 days or more), rentals of less than 25 EUR or equivalent in local currency
iii. Points credit to Taj InnerCircle members shall be in accordance with the terms and conditions of the Taj InnerCircle programme. To earn TIC points, TIC number must be provided by member to Sixt at the time of booking the TIC points eligible Sixt service. Only TIC points eligible Sixt services, booked in the name of the TIC member, will accrue TIC points by the 15th of the following month, provided services have been completely paid for. Spends by Taj InnerCircle members on Sixt services shall not be considered for tier evaluation in the Taj InnerCircle programme nor will these spends be considered towards active status of a TIC member.
c. For more details, please visit https://www.tajinnercircle.com/en-in/tic-all-partners/sixt/
101. The Taj InnerCircle service guarantee will be applicable for the query where turn-around time of the resolution of the members query/concern was promised by the Taj InnerCircle Service Centre associate after the member alerted the service centre. The member cannot claim the service guarantee for another service recovery.
102. The Turnaround time for service guarantee will depend on the nature of the complaint raised. The turn-around timelines for service delivery will vary for different complaint types.
103. In a situation where the Taj InnerCircle team needs additional information to resolve the member query, the Taj InnerCircle team will send a communication to the member on the registered email ID, it will be the responsibility of the member to ensure that the response is as per the timelines mentioned in the communication, if any. The TIC service guarantee will not be valid in case the details are not provided as per the mentioned timelines.
104. In scenarios where some additional time is required to process the query/request, the service centre team can keep the member informed through call/email and a revised turn-around time may be provided. In such cases, the delay, if any, shall be calculated from the most recent turn-around time provided by the service centre team. Example – If the service centre has provided a turn-around time of 3 days for the resolution, however prior to 3 days, the team updates the member of the resolution requiring additional 2 days, then in such a case, the service guarantee shall be calculated for the applicable period post the revised timeline.
105. The response time guaranteed on the complaint will be applicable during business days only. For each business day of delay post the service centre committed timeline, 150 TIC points will be credited to the members’ TIC account. In any case, the Taj InnerCircle points that can be credited under the Service Guarantee shall not exceed the maximum possible credit limit of 4500 TIC points (30 days * 150 TIC points).
106. In order to claim service guarantee, a member shall place a request for the same to Taj InnerCircle Member Services at firstname.lastname@example.org, within 30 days of the service delivery failure. The Member cannot claim the Service Guarantee for service delivery failures which occurred more than 30 days prior to the Member raising the service guarantee claim to Taj InnerCircle Member Services.
107. All communication from the TIC team will be done only to the members registered email ID or registered telephone number, no other email ID or number will be considered for service guarantee.
108. The TIC service guarantee will not be applicable for any service delivery failure at the hotel, the member will have to liaise with the hotel for the same. The TIC team will help the member find a resolution for the service concern raised, however hotel related service issues will not be covered under the TIC service guarantee.