General Terms and Conditions
Taj InnerCircle Copper Privileges
- Taj InnerCircle Copper is the base tier available to guests above the age of 18 years.
- A Copper tier member will earn 4 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL hotels.
- Ginger Hotels earn rate would be at 4 NeuCoins for every 100 of eligible spends, net of taxes at participating hotels.
- Exclusive Member Rates
- 10% Savings on Best Available Rates (BAR) throughout the year for Room reservations for Room only and Breakfast inclusive rates booked through the following link – https://www.tajhotels.com/en-in/offers/book-direct/
- Valid Membership Number to be provided at the time of reservation and will be verified at the time of check in. The hotel will cancel or amend the rate if member details are not provided prior to check in.
- The offer is available at participating Taj, Vivanta, SeleQtions, ama Stays & Trails & Ginger hotels only and is subject to room availability.
- Maximum Length of stay at a hotel is 30 nights. For stays more than 30 nights approval is required from the hotel. Each hotel reserves the right to refuse such bookings and will apply special rates.
- Members are eligible to earn member points only on bookings made via Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office or Hotel Reservation Office. Any bookings made via third party sites will not be eligible for member points.
- All the Terms and Conditions of the Tata Neu member programme will apply. For member Programme terms and conditions as well as for eligible spends, please visit https://www.tajhotels.com/en-in/neupass/benefits/
- Member Points/Neucoins can be redeemed and gifted in the form of Taj Experience Gift Cards to your friends/family for a minimum amount of INR 1000.
- Dedicated Member Service Assistance from 9 AM to 6 PM. Please call at 1800 20 8282 638 or email: customercare@tataneu.com
- Tree of Life Resorts & Hotels are currently not eligible to Earn/Redeem NeuCoins under NeuPass loyalty membership program.
- All NeuPass Members benefits & vouchers are not applicable at Tree of Life Resorts & Hotels.
Taj InnerCircle Silver Privileges
- Taj InnerCircle Silver tier is achieved on eligible spends of INR 1 lakh or stays of 10 eligible room nights.
- A Silver tier member will earn 5 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL hotels.
- Ginger Hotels earn rate would be at 4 NeuCoins for every 100 of eligible spends, net of taxes at participating hotels.
- Exclusive Member Rates
- 10% Savings on Best Available Rates (BAR) throughout the year for Room reservations for Room only and Breakfast inclusive rates booked through the following link – https://www.tajhotels.com/en-in/offers/book-direct/
- Valid Membership Number to be provided at the time of reservation and will be verified at the time of check in. The hotel will cancel or amend the rate if member details are not provided prior to check in.
- The offer is available at participating Taj, Vivanta, SeleQtions, ama Stays & Trails & Ginger hotels only and is subject to room availability.
- Maximum Length of stay at a hotel is 30 nights. For stays more than 30 nights approval is required from the hotel. Each hotel reserves the right to refuse such bookings and will apply special rates.
- Members are eligible to earn member points only on bookings made via Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office or Hotel Reservation Office. Any bookings made on third party sites will not be eligible for member points.
- All the Terms and Conditions of the member programme will apply. For member Programme terms and conditions as well as for eligible spends, please visit https://www.tajhotels.com/en-in/neupass/benefits/
- Member Points/Neucoins can be redeemed and gifted in the form of Taj Experience Gift Cards to your friends/family for a minimum amount of INR 1000.
- Tree of Life Resorts & Hotels are currently not eligible to Earn/Redeem NeuCoins under NeuPass loyalty membership program.
- All NeuPass Members benefits & vouchers are not applicable at Tree of Life Resorts & Hotels.
Taj InnerCircle Gold Privileges
- Taj InnerCircle Gold tier is achieved on eligible spends of INR 4 lakhs or stays of 40 eligible room nights.
- A Gold tier member will earn 7 NeuCoins for every INR 100 of eligible spends, net of taxes at participating hotels.
- Ginger Hotels earn rate would be at 4 NeuCoins for every 100 of eligible spends, net of taxes at participating hotels.
- 2 Hours Early Check-in and 2 Hours Late Check-out, subject to availability.
- Exclusive Member Rates
- 15% Savings on Best Available Rates (BAR) throughout the year for Room reservations for Room only and Breakfast inclusive rates booked through the following link – https://www.tajhotels.com/en-in/offers/book-direct/
- Valid Membership Number to be provided at the time of reservation and will be verified at the time of check in. The hotel will cancel or amend the rate if member details are not provided prior to check in.
- The offer is available at participating Taj, Vivanta, SeleQtions, ama Stays & Trails & Ginger hotels only and is subject to room availability.
- Maximum Length of stay at a hotel is 30 nights. For stays more than 30 nights approval is required from the hotel. Each hotel reserves the right to refuse such bookings and will apply special rates.
- Members are eligible to earn member points only on bookings made via Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office or Hotel Reservation Office. Any bookings made on third party sites will not be eligible for member points.
- All the Terms and Conditions of the member programme will apply. For member Programme terms and conditions as well as for eligible spends, please visit https://www.tajhotels.com/en-in/neupass/benefits/
- Upgrade e-vouchers – 20 complimentary upgrade e-vouchers to the next category of room booked
- The upgrade e-vouchers shall be applicable for a complimentary upgrade to the next category of room booked for a maximum of 20 room nights for upto 05 consecutive nights, subject to availability at the time of check-in at any of the participating IHCL Hotels.
- Upgrade e-Voucher will not be applicable for an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature).
- 1 upgrade e-voucher can be used for an upgrade for 1 room only for each stay
- The room should be booked in the name of the member to utilise the upgrade e-voucher
- The e-vouchers, if applicable, will be loaded in the members account, and can be availed at the hotel at the time of check-in.
- Government Taxes/Levies if applicable, will be payable by the guest directly at the hotel at the time of using this offer.
- 2 upgrade e-vouchers to Taj Club rooms
- The upgrade will not include the airport transfer/ s and any other services which are deemed as outsourced services by the hotel.
- The use of the benefits of the Taj Club room are only applicable to the occupants of the room category. Non-Residents and Non-Occupants will not be allowed to use the benefits and will be charged for the service (as the case may be).
- The Hotel management reserves the right to restrict entry to the Taj Club lounge.
- Taj Club rules and regulations will apply.
- Upgrades are subject to availability at the time of check-in.
- These vouchers are non-transferable.
- The validity of these vouchers cannot be extended.
- The voucher needs to be utilised within 365 days from the date of issue.
- Withdrawal of this voucher is at the sole discretion of the Programme management.
- 15% Savings on Spa
- This offer entitles members to a discount at Spas across Taj, SeleQtions and Vivanta hotels.
- This offer is not applicable on purchase of retail products.
- This offer is subject to availability of the appointment at the participating spa’s.
- Valid Tata NeuPass Membership number /Mobile number to be provided at the time of availing offer benefits
- Taxes are to be paid as applicable on the bill value.
- Member has to be present to avail discount
- This discount can be used for multiple transactions.
- This benefit is not applicable on discounted or package rates offered and applicable only on spa services only.
- The discount shall not be valid for use at any other service establishment nor redeemable for cash.
- Booking to be done in advance to avail the offer.
- No two or more discounts can be clubbed to avail this offer.
- NeuCoins earning will be calculated on the net bill amount post applying the 15% Spa discount
- 10% Savings on Food & Beverage (including alcohol)
- This offer entitles members to food and beverages (including Alcohol) discount at participating restaurants across Taj, SeleQtions, Vivanta for a maximum of 10 persons at a time.
- Discount is applicable on all food & beverage outlets (including in-room dining and take away orders).
- For Ginger hotels only F&B Discount upto a maximum of 10 persons at a time.
- Valid Tata NeuPass Membership number /Mobile number to be provided at the time of availing offer benefits.
- Taxes are to be paid as applicable on the bill value.
- Member has to be present to avail discount for F&B.
- Table booking to be done in advance to avail the discount
- The offer cannot be clubbed with other offers and special promotions or events/banquet functions.
- No two discounts can be clubbed to avail this offer
- This discount can be used for multiple transactions.
- The discount shall not be valid for use at any other service establishment nor redeemable for cash.
- The offer cannot be clubbed with other offers and special promotions.
- Any further dispute related to the offer shall be shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
- The discount shall not be valid for use at any other service establishment nor redeemable for cash.
- This benefit is not applicable on discounted or package rates offered.
- This offer is not applicable on banquet bookings.
- NeuCoins earning will be calculated on the net bill amount post applying the 10% food & beverages discount
- Points can be redeemed and gifted in the form of Taj Experience Gift Cards to your friends/family for a minimum amount of INR 1000.
- 24/7 Dedicated Member Service Assistance. Please call at +91 22 6905 0055 or email : gold@tajhotels.com
- Tree of Life Resorts & Hotels are currently not eligible to Earn/Redeem NeuCoins under NeuPass loyalty membership program.
- All NeuPass Members benefits & vouchers are not applicable at Tree of Life Resorts & Hotels.
Taj InnerCircle Platinum Privileges
- Taj InnerCircle Platinum tier is achieved on eligible spends of INR 8 lakhs or stays of 80 eligible room nights.
- A Platinum tier member will earn 8 NeuCoins for every INR 100 of eligible spend, net of taxes at participating hotels.
- Ginger Hotels earn rate would be at 4 NeuCoins for every 100 of eligible spends, net of taxes at participating hotels.
- 2 Hour Early Check-in and 2 Hour Late Check-out, subject to availability.
- Exclusive Member Rates
- 20% Savings on Best Available Rates (BAR) throughout the year for Room reservations for Room only and Breakfast inclusive rates booked through the following link – https://www.tajhotels.com/en-in/offers/book-direct/
- Valid Membership Number to be provided at the time of reservation and will be verified at the time of check in. The hotel will cancel or amend the rate if member details are not provided prior to check in.
- The offer is available at participating Taj, Vivanta, SeleQtions, ama Stays & Trails & Ginger hotels only and is subject to room availability.
- Maximum Length of stay at a hotel is 30 nights. For stays more than 30 nights approval is required from the hotel. Each hotel reserves the right to refuse such bookings and will apply special rates.
- Members are eligible to earn member points only on bookings made via Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office or Hotel Reservation Office. Any bookings made on third party sites will not be eligible for member points.
- All the Terms and Conditions of the member programme will apply. For member Programme terms and conditions as well as for eligible spends, please visit https://www.tajhotels.com/en-in/neupass/benefits/
- Unlimited Upgrade e-vouchers – complimentary upgrade e-vouchers to the next category of room booked
- The upgrade e-vouchers shall be applicable for a complimentary upgrade to the next category of room booked for upto 05 consecutive nights, subject to availability at the time of check-in at any of the participating IHCL Hotels.
- Upgrade e-Voucher will not be applicable for an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature).
- 1 upgrade e-voucher can be used for an upgrade for 1 room only for each stay
- The room should be booked in the name of the member to utilise the upgrade e-voucher
- The e-vouchers, if applicable, will be loaded in the members account, and can be availed at the hotel at the time of check-in.
- Government Taxes/Levies if applicable, will be payable by the guest directly at the hotel at the time of using this offer.
- 4 upgrade e-vouchers to Taj Club rooms
- The upgrade will not include the airport transfer/s and any other services which are deemed as outsourced services by the hotel.
- The use of the benefits of the Taj Club room are only applicable to the occupants of the room category. Non-Residents and Non-Occupants will not be allowed to use the benefits and will be charged for the service (as the case may be).
- The Hotel management reserves the right to restrict entry to the Taj Club lounge.
- Taj Club rules and regulations will apply.
- Upgrades are subject to availability at the time of check-in.
- These vouchers are non-transferable.
- The validity of these vouchers cannot be extended.
- The voucher needs to be utilised within 365 days from the date of issue.
- Withdrawal of this voucher is at the sole discretion of the Programme management.
- 15% Savings on Spa
- This offer entitles members to a discount at Spas across Taj, SeleQtions and Vivanta hotels.
- This offer is not applicable on purchase of retail products.
- This offer is subject to availability of the appointment at the participating spa’s.
- Valid Tata NeuPass Membership number /Mobile number to be provided at the time of availing offer benefits
- Taxes are to be paid as applicable on the bill value.
- Member has to be present to avail discount
- This discount can be used for multiple transactions.
- This benefit is not applicable on discounted or package rates offered and applicable only on spa services only.
- The discount shall not be valid for use at any other service establishment nor redeemable for cash.
- Booking to be done in advance to avail the offer.
- No two or more discounts can be clubbed to avail this offer.
- NeuCoins earning will be calculated on the net bill amount post applying the 15% Spa discount
- 10% Savings on Food & Beverage (including alcohol)
- This offer entitles members to food and beverages (including Alcohol) discount at participating restaurants across Taj, SeleQtions, Vivanta for a maximum of 10 persons at a time.
- Discount is applicable on all food & beverage outlets (including in-room dining and take away orders).
- For Ginger hotels only F&B Discount upto a maximum of 10 persons at a time.
- Valid Tata NeuPass Membership number /Mobile number to be provided at the time of availing offer benefits.
- Taxes are to be paid as applicable on the bill value.
- Member has to be present to avail discount for F&B.
- Table booking to be done in advance to avail the discount
- The offer cannot be clubbed with other offers and special promotions or events/banquet functions.
- No two discounts can be clubbed to avail this offer
- This discount can be used for multiple transactions.
- The discount shall not be valid for use at any other service establishment nor redeemable for cash.
- The offer cannot be clubbed with other offers and special promotions.
- Any further dispute related to the offer shall be shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
- The discount shall not be valid for use at any other service establishment nor redeemable for cash.
- This benefit is not applicable on discounted or package rates offered.
- This offer is not applicable on banquet bookings.
- NeuCoins earning will be calculated on the net bill amount post applying the 10% food & beverages discount
- Happy Hours at designated lounge/bars across all hotels
- Complimentary alcohol hours for the member and partner only, whilst the member is staying in-house (resident guests only) at the hotel between 6PM - 8PM on all days of the week.
- The offer is applicable on alcoholic and non-alcoholic beverages only and will entitle the member to a complimentary round of drinks.
- The offer is valid on beverages which are served by a standard peg measure or by the glass. Ordering of bottles (including wine) is not permissible under this offer.
- An order for multiple rounds of drinks cannot be placed in advance.
- The last order under this offer has to be placed by 8.00pm, and has to be consumed within a reasonable time after the order has been served.
- The drinks ordered under this offer will only be served within the designated bar premises and have to be consumed within the designated bar premises itself. The order cannot be consumed in any other outlet / area of the hotel. Take away of alcohol is not permissible.
- Select Bar & Menu will be defined by the hotel for this privilege.
- Members would need to present their membership number and or room number beforehand to avail the offer.
- Points can be redeemed and gifted in the form of Taj Experience Gift Cards to your friends/family for a minimum amount of INR 1000.
- 24/7 Dedicated Member Service Assistance. Please call at 1800 11 4825 or email: platinum@tajhotels.com
- Priority Check in and in-Room Check in subject to availability at our hotels
- Tree of Life Resorts & Hotels are currently not eligible to Earn/Redeem NeuCoins under NeuPass loyalty membership program.
- All NeuPass Members benefits & vouchers are not applicable at Tree of Life Resorts & Hotels.