TERMS AND CONDITIONS

TERMS AND CONDITIONS OF THE TAJ INNERCIRCLE PROGRAM

The terms and conditions given below are intended to protect your rights as a member of our frequent-guest programme, Taj InnerCircle, the Epicure and Epicure Plus Plans of Taj InnerCircle. Should you require any clarifications you can contact the Taj InnerCircle Member Services. Please note however that the Terms and Conditions governing Taj InnerCircle, the Epicure or the Epicure Plus plans of Taj InnerCircle cannot be superseded or changed, unless a request is made in writing by Taj Hotels Resorts and Palaces.

Definitions
  1. "Taj" refers to Indian Hotels Company Limited which owns and operates various hotels in India and overseas, popularly known as Taj Hotels Resorts and Palaces.
  2. "Taj InnerCircle" refers to the frequent-guest programme as offered by Taj Hotels Resorts and Palaces.
  3. "Epicure Plan of Taj InnerCircle" is the optional dining plan offered by Taj Hotels Resorts and Palaces on payment of the annual membership fee.
  4. "Epicure Plus Plan of Taj InnerCircle" is the optional dining plan offered by Taj Hotels Resorts and Palaces on payment of the annual membership fee.
  5. "Member" means a member of the Taj InnerCircle, Epicure or Epicure Plus Plans of Taj InnerCircle.
  6. "Card" refers to either the regular Taj InnerCircle Membership magnetic stripe card provided to members of the Epicure or Epicure Plus Plan of Taj InnerCircle.
  7. "Points" means the award given to a member for utilizing the services or facilities of the Taj or its service partners.
  8. "Eligible charges" are the charges incurred on the member room account on eligible rates, room charges, food & beverages (at restaurants, room service and mini-bars), telecommunication, laundry, business centre services and purchases at the Taj Khazana chain of stores (with effect from 01 April 2010). They do not include: (1) Room charges that are included in the definition of ineligible rates (2) Charges for banquets, meetings, weddings and other similar functions (3) Rooms booked as office space (4) Business Centre facilities used by non-resident member guest (5) Complimentary services.
  9. "Ineligible rates" are defined as: (1) Pre-paid rooms where booking is made by a travel agent or a third party and payment is made by the member guest to the third party such as a travel agent, a tour operator and any other booking channels including but not limited to Expedia.com, Travelocity.com, Hotels.com, MakemyTrip.com, Travelguru.com and any other similar travel websites (2) Room rates for group bookings, conferences, weddings, events or organised tours (3) Room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly (3) Room rates that are part of a master bill or are paid at tour operator rates, wholesaler or contracted travel agent rates or travel-industry staff rates (4) Employee rates or any complimentary rooms.
  10. Epicure and Epicure Plus members earn "InnerCircle Points" for spends on room charges, laundry, telecommunications, business centre charges and spends at the Taj Khazana chain of stores (with effect from 01 April 2010), net of taxes.
  11. Epicure and Epicure Plus Plan members earn "Epicure points" for food and beverage spends (at restaurants, room service and mini-bars), net of taxes. On expiry of the Epicure/Epicure Plus membership, instead of Epicure Points, the member will earn Taj InnerCircle Points on food and beverage spends.
  12. "Service Partners" refers to all of the partners that offer services, benefits, points, redemptions or any facilities and arrangements to the members of Taj InnerCircle.
  13. "Reward" is the benefit and/or service that a member can avail of through exchange of his/her points.
  14. "Participating Taj Hotel" and "Participating Taj Restaurant" refer to the Taj Hotels or restaurants listed as offering point earnings for stays or dining.
  15. "Taj InnerCircle Member Services" is the dedicated service centre for member queries related to Taj InnerCircle, the Epicure or the Epicure Plus Plan of Taj InnerCircle only.


General
  1. Terms & Conditions of Taj InnerCircle, the Epicure or the Epicure Plus Plan of Taj InnerCircle are governed by the laws of the Republic of India and will be restricted to the Mumbai jurisdiction under the Mumbai High Court.
  2. Membership and benefits of Taj InnerCircle, the Epicure or Epicure Plus Plan of Taj InnerCircle are offered at the sole discretion of Taj Hotels Resorts and Palaces.
  3. Membership to the Taj InnerCircle, Epicure or the Epicure Plus Plan of Taj InnerCircle is void if prohibited by law in the country of the member's domicile.
  4. Certain restaurants at participating hotels may not be part of the Epicure or Epicure Plus Plan or the Taj InnerCircle programme.
  5. The Taj InnerCircle programme is applicable only at participating Taj Hotels.


Enrollment and membership
  1. Membership is open to all individuals who are aged 18 years and above.
  2. Only individuals may become members of Taj InnerCircle, the Epicure or the Epicure Plus Plan of Taj InnerCircle (defined as individuals who have been accepted as members by Taj). Corporations, associations or groups cannot enroll into Taj InnerCircle, the Epicure or the Epicure Plus Plan of Taj InnerCircle.
  3. Employees of the Taj, its affiliates or subsidiaries and the employees of owners of part hotels (collectively 'employees') are not eligible to participate in the Taj InnerCircle programme.
  4. Rooms occupied as office space, will not be eligible for points. Business centre services used for the purpose of business meetings by guests will not be eligible for points. Only when guests staying at hotels use the business centre, will points be awarded.
  5. Members cannot maintain membership in, or earn points on multiple accounts.

  6. Enrollment onto Taj InnerCircle, the Epicure or the Epicure Plus Plan of Taj InnerCircle must be in the individual's full legal name, and proof of identification will need to be provided on request.
  7. Any change of information as provided in the Taj InnerCircle, the Epicure or the Epicure Plus Plan enrolment form must be notified to the Taj InnerCircle Member Services in writing.
  8. Blue tier membership of Taj InnerCircle is valid for a period of 2 years and will be automatically renewed provided the renewal criteria, as laid down by the programme, are met.
  9. The membership card of Taj InnerCircle or the Epicure or Epicure Plus Plan of Taj InnerCircle is only valid for the period indicated on it.
  10. All communication will be mailed to the mailing address (postal or email) given in the enrolment form and it is the responsibility of the member to inform the Taj InnerCircle Member Services about any change in his/her address. All communication will be deemed to have been received by the member and the Taj bears no responsibility for communication not received or lost in the mail or courier.
  11. Taj InnerCircle or the add-on dining plans of Taj InnerCircle has no predetermined termination date and may continue until such time as the Taj decides to terminate the programme, at any time, with or without notice to the members. Accumulation of points will cease immediately on termination of the programme. However, members will be given 6 months, from the date the programme termination is announced, to redeem a desired reward.     
  12. Taj reserves the right to add, modify, delete or otherwise change any of the rules, conditions, privileges, benefits, reward or reward levels pertaining to the programme at its sole discretion, with or without notice, even though changes may affect the value of points or rewards already accumulated. Eg. Taj may increase or decrease the points required for a reward, or limit the number of participating hotels for a particular reward.
  13. Membership to the Taj InnerCircle, the Epicure or the Epicure Plus Plan of Taj InnerCircle entitles members to earn points, which can be redeemed for rewards in accordance with the Terms & Conditions of the programme.
  14. The Taj reserves the right to grant or refuse membership to Taj InnerCircle, the Epicure or the Epicure Plus Plan of Taj InnerCircle.
  15. The Taj reserves the right to discontinue membership to Taj InnerCircle, the Epicure or the Epicure Plus Plan of Taj InnerCircle to any member who appears to be using the programme in a manner inconsistent with the terms and conditions, or intent of the programme, or any portion of the programme, including, but not limited to, reward redemption. The Taj also reserves the right to discontinue membership for any member who acts in a manner inconsistent with local or state laws, statutes or ordinances. Discontinued membership may result in the loss of all accumulated points and the cancellation of all Taj InnerCircle, the Epicure or the Epicure Plus Plan rewards, benefits and privileges.
  16. Points issued have no monetary value and cannot be bartered or sold by members for cash at any point of time. These points may only be exchanged for rewards or benefits on offer through Taj InnerCircle, the Epicure or the Epicure Plus Plan of Taj InnerCircle. Any points, or benefits, which the Taj deems to have been transferred, sold or assigned in violation of the programme rules may be confiscated or cancelled.
  17. All interpretations of the Terms and Conditions and programme rules shall be at the sole discretion of the Taj.
  18. Any member who has not earned points for a period of six consecutive months may be removed from the mailing list of active members. A member may reactivate his or her account by accumulating Points or by other such means that the Taj may establish.
  19. Each member is responsible for remaining knowledgeable about the programme rules and the number of points in his or her account. The Taj will send correspondence to active members to advise them of matters of interest, including notification of programme changes and Point Updates. However, neither the Taj, its subsidiaries, affiliates or associates or programme management service providers nor the owners of participating Taj Hotels or restaurants or companies participating as service partners in the programme will be liable for any failure to do so and will not be responsible for correspondence lost or delayed in the mail.
  20. Accrued points do not constitute property of the members. Except as specifically provided herein, no accrued points are transferable in the event of death, as part of a domestic relations matter or otherwise by operation of law.  In the event of death, the Taj InnerCircle, the Epicure or the Epicure Plus Plan membership will be suspended and all accrued points cancelled.
  21. Specific programme benefits and privileges have been established for all Taj InnerCircle, the Epicure or the Epicure Plus Plan members. However benefits and privileges offered by participating Taj hotels may vary. If Taj or any partner improperly denies a member an accrual, benefit or reward, the Taj will not be liable to make any payment to the member or compensate him/her in anyway.
  22. The Taj is not responsible, and assumes no liability, for changes or discontinuance of services provided by a service partner, that may affect the programme rewards offered, the accrual of points or devaluation of points.
  23. The programme and any benefit, offering, or rewards relating to the programme, shall not be construed as, or constitute a contract, or otherwise establish a contractual relationship between Taj and any Taj InnerCircle, the Epicure or the Epicure Plus Plan Members.
  24. Nothing in the Taj InnerCircle programme is intended, or shall be construed to create or establish any agency, partnership or joint venture relationship between the Taj and the partners.
  25. Lost/misplaced membership cards will be replaced by deducting points from a member's account.
  26. Members wishing to cancel membership of the Epicure or the Epicure Plus Plan after 30 days of sign-up and renewal, will forfeit the entire membership fee.



Accrual of points
  1. Points, whether InnerCircle or Epicure can only be earned at participating Taj Hotels. The list of participating Taj Hotels is subject to change at any time, without notice. Please contact the Taj InnerCircle Member Services at +91 22 66014842 for any queries. Additions and deletions to the list of participating hotels will be communicated from time to time.
  2. Points will be awarded on all eligible charges at participating hotels and restaurants only from the date of member's enrolment into the programme. No retro credits will be given for transactions prior to enrolment.
  3. Members can only earn points from the programme start date as defined by the Taj. No points will be earned for any amounts charged before the start date of the programme. This includes cases where a member has checked in to a hotel before the programme is launched at that hotel and checks out after the start date of the programme at that hotel. For example: if a member checks in on 01 March 2008, checks out on 10 March 2008 and the start date of the programme for that hotel is 08 March 2008, then the member will earn points only for eligible expenditure from 08 March 2008 onwards.
  4. To earn points, a member must be a registered, paying guest at a participating hotel and meet all of the conditions described in the terms and conditions.
  5. Members will earn points for only one room per stay (i.e., the member's own room booked in his name) regardless of the number of rooms booked and paid by the member during the same stay. No points will be earned for rooms occupied by the members' children, even if paid for by the member.
  6. Gold card members will earn 1 point for every Rs 80 (INR) spent net of taxes, while Silver card members will earn 1 point for every Rs 100 (INR) spent net of taxes (or other currency equivalent) spent on eligible charges (room, restaurants, room service/in-room dining, mini-bars, telecommunications, laundry, business centre and purchases at Taj Khazana chain of stores) at participating hotels.
  7. Points awarded for stays at participating hotels outside India will be based on the local currency converted to Indian Rupees. Local currency will be converted into Indian Rupees on a monthly basis, using a published rate of exchange in effect at the time of conversion. This rate will be determined at the sole discretion of the Taj, based on standard currency conversion methods but may vary from currency conversion rates used by credit card companies.
  8. Points will be automatically recorded if the Taj InnerCircle, the Epicure or the Epicure Plus Plan membership number is quoted at the time of reservation, card presented at the time of check-in/out and at the time of settlement of dining bills.
  9. Points will not be credited unless the card is presented while settling the transaction at the hotel.
  10. Points earned by any individual member are not combinable with or transferable to other Taj reward programmes administered in the past, present or future or with any other programmes run by the partners of the Taj.
  11. Any points offered in conjunction with specific hotel stays will be considered earned only when the stay has been fully paid. Points will not be available for redemption before the stay has been paid for.
  12. All Taj InnerCircle, the Epicure or the Epicure Plus Plan members will receive a points update on for the month on which they transact.
  13. Any fractional points earned will be calculated to the next lowest integer. For example, if a member earns 125.90 points from a transaction, it will be calculated as 125 points.
  14. Bonus points offered for specific promotions and points earned on partners will not be considered for tier upgrades. Only points earned, on eligible charges at participating Taj hotels, at the normal earning rate (1 point per Rs. 100) will be considered for tier upgrades.
  15. In cases where the member or the member's company is given a discount after the stay has been completed, the appropriate number of points will be deducted from the member's balance although he or she may have already been communicated the point status on the basis of the non-discounted amount.
  16. The Taj InnerCircle Member Services reserves the right to deduct points from a member's account balance if the points have been erroneously recorded under the account.
  17. If a member of the Taj InnerCircle, the Epicure or the Epicure Plus Plan is also a member of another loyalty programme of a service partner (such as British Airways 'Executive Club') whose members are also authorized to earn points at Taj hotels, the member will have to choose the programme on which he wishes to earn points. A member will not be entitled to earn points on both Taj InnerCircle and the other loyalty programme simultaneously. Similary, if a member of the Taj InnerCircle, the Epicure or the Epicure Plus Plan is a member of any other loyalty programme of the Taj Hotels Resorts and Palaces, the member will have to choose the programme on which he wishes to earn points. A member will not be entitled to earn points on both Taj InnerCircle and the other loyalty programme simultaneously for the same transactions.
  18. No purchase of points is permitted. A member cannot purchase points and add these to points already earned in order to redeem these points for a reward. Points can only be earned by the member for eligible expenditures at participating Taj Hotels and Restaurants.
  19. No points or stay credit will be awarded for complimentary or barter rooms, house guests, free stays and tour operated and travel agent packages.
  20. Points will not be given for banquets, additional rooms, cake shops, discotheques, airline crew groups, tours and other groups, car hire, travel bookings, salon, shopping arcade, fitness centre, chartered flights, Taj Air, pay outs, tips, taxes, etc. Points will also not be awarded for spends on food and beverage at restaurants during weddings and similar functions held at a participating hotel.
  21. A member whose individual hotel bill is billed directly to a company/organisation, and the member is responsible for authorisation for settlement at check out, is eligible for points. However, group master-billing arrangements where charges for multiple rooms are placed on one hotel bill and billed to the company or a common address or settled at check out by one individual, are not eligible for points.
  22. Conference and group bookings are not eligible for point earning, even if a member settles his/her own bill for room and/or incidental charges.
  23. Points will not be earned on incidental charges or charges to the member's room for non-affiliated hotel entities which are not owned and/or operated by the hotel, including, but not limited to, outlets such as travel bookings, Gift Shop, Drugstore, clothes, gallery, or specialty stores, recreational or entertainment concessions, or charges in connection with banquets or other catering functions.
  24. All applicable taxes including central, state, local and other taxes will be omitted for purposes of point accrual.
  25. Point credits will not be awarded when redeeming any Taj InnerCircle, the Epicure or the Epicure Plus Plan Rewards, frequent-flyer awards, awards of travel partners, or other promotional offerings using discounts or free certificates.
  26. If a member believes he/she has not received point credit(s) for hotel stays, or any partner points despite having presented the card while settling the transaction, he/she must submit a written request for such credit(s) to the Taj InnerCircle Member Services, together with the original invoice of the member's hotel stay and/or the service partner coupon as appropriate. No points will be given for failure to supply original invoices. For the member's protection, the member should retain all hotel travel documentation until the point credit(s) has appeared on the points statement. Requests must be received at the Taj InnerCircle Member Services within 15 days of receipt of points update.
  27. This retrospective crediting of points will be offered to members only on presentation of original invoices. No crediting will be done where the member has failed to quote his/her membership number at the time of bill settlement.
  28. In case points are inadvertently missed out, the members must claim retro-credits within one year from the date of transaction.


Expiry of points
  1. All Taj InnerCircle and Epicure Points will remain valid for redemption for a period of up to 4 years from their date of accrual, if the membership is active at that time. A membership will be considered as active at any point in time, so long as the member has had at least one eligible transaction at the Taj in the preceding 24-month period. In case the membership is not active unredeemed points will be available for redemption for 2 years, at the end of which they will be expired.


Renewal of membership
  1. In order to retain his or her membership at the Blue level of Taj InnerCircle, the member will have to earn 100 Points in the first and every subsequent 24 month period of him/her becoming a member. In case this is not achieved the individual will cease to be a member of Taj InnerCircle.
  2. In order to retain his or her membership at the Silver level of Taj InnerCircle the member will have to earn 1000 points in the first and every subsequent 24-month period of him/her becoming a member. In case this is not achieved the individual's membership status will be downgraded to the Blue level. The Silver level status is valid for a period of 2 years from the date of upgrade.
  3. Members who earn 2000 points in a continuous 12-month period will be upgraded to the Gold tier. Only points earned on eligible charges at participating Taj Hotels, at 1point per Rs 100, will be considered for upgrades to the Gold level. Bonus points and points earned on partners will not be considered for upgrades. Once a Gold card member, in order to retain his or her status the member will need to earn 1000 points in every subsequent 12-month period. Only points earned, on eligible charges at participating Taj Hotels, at the normal earning rate for Gold card members (1 point per Rs. 80) will be considered for retention in the Gold level. Bonus points earned on service partners will not be considered for retention in the Gold tier. Gold tier status is valid for a period of 1 year.
  4. Membership to the Epicure or the Epicure Plus Plan of Taj InnerCircle is valid for a period of 1 year from the date of payment of membership fees. It will be renewed every subsequent year, on payment of the prevailing fee. If a member does not pay the requisite fee, the membership to the Epicure or Epicure Plus Plan will not be renewed and the membership benefits will not be valid any longer.


Membership benefits
  1. A number of services and benefits available to members of Taj InnerCircle and the Epicure or Epicure Plus Plan are offered solely at the discretion of the Taj and the individual participating Taj Hotel. Not all services are provided by all participating hotels. Should the Taj or a participating hotel improperly deny a member a benefit, the Taj will not be liable to compensate the member for the same.
  2. Taj InnerCircle, Epicure or Epicure Plus Plan benefits are not applicable in conjunction with other prevailing offers or discounts.
  3. The Epicure or Epicure Plus Plan benefits will not be applicable for more than 12 people at one time.
  4. The specified discount offered on rooms (against rack rates) at specific Taj Hotels is not applicable between December 20 and January 10.
  5. All discounts on rooms are subject to prior reservation and availability.


Rewards and redemption
  1. InnerCircle Points can be redeemed for hotel stays at participating hotels, gift certificates and gifts as featured in the website. Epicure points can be redeemed against spends on dining and stays at participating Taj Hotels in India.
  2. Redemption is subject to availability.
  3. Participating hotels and restaurants can close out redemption bookings/reservations.
  4. Accommodation is subject to capacity controls, which may limit the availability of rooms offered at specific participating hotels or during specific times of the year. Please note that hotel stays cannot be availed at participating Taj Hotels between December 20 and January 10. Hotels have a right to close out bookings under this category at any given time.
  5. All redemption requests against InnerCircle Points must be made either on-line (www.tajhotels.com/tic) or, in writing, on the original Rewards Request Form (available on request from the Taj InnerCircle Member Services) and sent to the Taj InnerCircle Member Services for processing. The Taj InnerCircle Member Services will make all the necessary bookings for rewards upon receipt of the request.
  6. A member must allow a minimum of 2 weeks for processing of redemption requests for hotel stays. All requests must be made as early as possible, to avoid disappointments. In case of merchandise, a member must allow a minimum of 8 weeks for processing his/ her request.
  7. All taxes and applicable incidental expenditures will be borne by the member unless mentioned otherwise.
  8. The Taj will not meet the cost of any tax, which may be levied on stay rewards in this programme. This is the sole responsibility of the recipient.
  9. In case of holidays at Taj Hotels as rewards, the member will bear all travel and associated costs. In addition, meals or any other service not specifically mentioned, as being complimentary will be chargeable. Please refer to the rewards section in the website for the rewards list.
  10. Valid holiday redemption documents must be submitted at Taj Hotels at the time of check-in.
  11. Participating Taj Hotels and rewards classification may change at any time without notice, at the sole discretion of the Taj. Please refer to the Taj InnerCircle rewards catalogue for a complete listing of the rewards classification.
  12. All rewards are subject to availability and supplier restrictions. The Taj may, without notice, withdraw or substitute any reward for another reward of comparable value and nature. In case the exact model of the merchandise mentioned in the rewards catalogue is not available at the time of redemption, an alternate model of the product will be made available to the member.
  13. The Taj provides no warranty on the items on offer or for their quality.
  14. Delivery of merchandise will be made only to addresses within India.
  15. Export of gifts above the value of Rs 25,000 (INR) will be subject to all applicable rules/regulations /controls of the Exchange Control Department, Reserve Bank of India, applicable at the time of the redemption. It will be the member's responsibility to obtain all relevant clearances.
  16. Travel agents will not be given any commissions on rooms given as rewards.
  17. No credit or substitutions will be given for any rewards that are only partially used.
  18. Redeemed rewards once issued/delivered will not be changed and the member will not be entitled to any refund or credit for the points redeemed.
  19. Stay rewards once confirmed cannot be modified - dates or destinations - without forfeiting the redeemed points.
  20. Rewards cannot be exchanged for cash, points or any other form of goods or services except for the indicated redemption voucher.
  21. Recipients of special rewards will be required to sign a release of liability and a statement permitting the use of their name and/or photo for promotional purposes without additional compensation.
  22. Taj InnerCircle members can convert their Taj InnerCircle Points to Delta SkyMiles. 1 InnerCircle point is equal to 3 Delta SkyMiles. (Minimum of 1000 InnerCircle Points can be converted to Delta SkyMiles)


Terms governing the Gift certificates issued under Epicure and Epicure Plus Plans of the Taj InnerCircle

All the certificates are the property of The Indian Hotels Company Limited. If found, please return to the Taj InnerCircle Member Services, Mandlik House, Mandlik Road, Colaba, Mumbai 400001.

No two certificates can be used together.

Certificate: Celebrate your special occasion at the Taj

  1. This certificate when handed over at a participating Taj Restaurant will entitle the member to 20% off on the bill.
  2. This certificate is redeemable for food, alcoholic and non alcoholic beverage only and valid for a maximum group size of ten.
  3. This certificate is valid at all participating Taj Hotels and their restaurants in the Taj InnerCircle programme in India, except for Wasabi by Morimoto and Zodiac Grill at The Taj Mahal Palace and Tower, PURE at Taj Lands End in Mumbai, Orient Express at the Taj Palace Hotel - New Delhi and at Rambagh Palace - Jaipur.
  4. No two certificates can be used together. This offer cannot be used in conjunction with any other offer or promotion. Not valid for the period 24 December to 01 January, on 14 February or on any other day specified by a hotel. This certificate cannot be exchanged for cash.
  5. This certificate is the property of The Indian Hotels Company Ltd and if found, please return to the Taj InnerCircle Member Services, Mandlik House, Ground Floor, Mandlik Road, Colaba, Mumbai 400001.

Certificate: Indulge just a little more when you next lunch at our all day dining restaurant

  1. This certificate when handed over on arrival at the all day dining restaurant at any of the participating hotels, will entitle the member to a special rebate of 50% on buffet lunch, valid from Monday to Saturday.
  2. This certificate is redeemable against spends on food only, at all day dining restaurants of participating hotels and valid for a maximum group size of six.
  3. No two certificates can be used together. This offer cannot be used in conjunction with any other offer or promotion. Not valid for the period 24 December to 01 January, on 14 February or on any other day specified by a hotel. This certificate cannot be exchanged for cash.
  4. This certificate is the property of The Indian Hotels Company Ltd and if found, please return to the Taj InnerCircle Member Services, Mandlik House, Ground Floor, Mandlik Road, Colaba, Mumbai 400001.

Certificate: The next round is on us!

  1. This certificate when handed over at a participating bar or restaurant while placing order, will entitle the member to a complimentary second round of drinks.
  2. This certificate will fetch one complimentary round of alcoholic/non alcoholic beverage, for the same value ordered in the first round, for a maximum group size of six.
  3. The certificate needs to be presented while placing the order at the restaurant in the participating hotel.
  4. The number of drinks in the complimentary round cannot exceed the total number of people at the table.
  5. The certificate is redeemable across all participating Taj Hotels (Indian Hotels Company Limited and Taj Group Companies within India). It is not valid at Wasabi by Morimoto and Zodiac Grill at The Taj Mahal Palace and Tower, at PURE at Taj Lands End, Mumbai, at Rambagh Palace, Jaipur, and at Orient Express at Taj Palace Hotel, New Delhi. Not valid at any of the nightclubs of the Taj.
  6. No two certificates can be used together. This offer cannot be used in conjunction with any other offer or promotion. Not valid for the period 24 December to 01 January, on 14 February or on any other day specified by a hotel. This certificate cannot be exchanged for cash.
  7. This certificate is the property of The Indian Hotels Company Ltd and if found, please return to the Taj InnerCircle Member Services, Mandlik House, Ground Floor, Mandlik Road, Colaba, Mumbai 400001.

Certificate: Your complimentary upgrade

  1. This certificate when handed over at a participating hotel will entitle the member to a complimentary room upgrade to the next higher category of rooms, subject to availability, at any participating Taj Hotel.
  2. The certificate is valid at hotels participating in the programme in India only. Click here for the list of participating hotels in India.
  3. All applicable government taxes and levies will be payable by the member directly, at the time of using this certificate.
  4. An upgrade will be provided subject to availability at the time of check-in.
  5. Please present this certificate on arrival, at the hotel reception.
  6. This certificate is valid for a continuous stay of no more than 3 nights and is valid for use only once.
  7. No two certificates can be used together. This offer cannot be used in conjunction with any other offer or promotion. This certificate cannot be exchanged for cash.
  8. This certificate is the property of The Indian Hotels Company Ltd and if found, please return to the Taj InnerCircle Member Services, Mandlik House, Ground Floor, Mandlik Road, Colaba, Mumbai 400001.

Certificate: Enjoy a complimentary weekend night at the Taj

  1. This certificate when handed over at a participating hotel on arrival, at the reception desk, will entitle the member to a complimentary room night, subject to allocation availability, at a participating hotel in the member's city.
  2. Valid for weekend stay only - check-in on Friday or Saturday and checkout on Saturday or Sunday.
  3. All applicable government taxes and levies will be payable by the member directly, at the time of using this certificate.
  4. Reservation against this certificate will be made in a base category room. Please specify at the time of making the reservation that it is against this certificate.
  5. No two certificates can be used together or in conjunction with any other offer or promotion. Reservation against this certificate will be subject to room allocation control and the hotels reserve the right to close out bookings under this category. Not valid for the period 24 December to 01 January, or on any other day specified by a hotel. This certificate cannot be exchanged for cash.
  6. For reservations the member needs to call Taj Reservations Worldwide Toll-free on 1-800-111-TAJ (825) from BSNL/ MTNL lines or dial 91 22 6601 1825 from other networks. Email reservations@tajhotels.com
  7. This certificate is the property of The Indian Hotels Company Ltd and if found, please return to the Taj InnerCircle Member Services, Mandlik House, Ground Floor, Mandlik Road, Colaba, Mumbai 400001.

Certificate: Weekends for half

  1. This certificate when handed over at a participating hotel, at the reception, entitles the member to a 50% off on published tariff, on weekends, with complimentary accommodation for spouse.
  2. Valid for a maximum stay of two continuous nights - check-in on Friday, Saturday or Sunday and checkout on Saturday, Sunday or Monday.
  3. All applicable government taxes and levies will be payable by the member directly, at the time of using this certificate.
  4. It needs to be specified at the time of making the reservation that the booking is against this certificate.
  5. All reservations against this certificate are subject to room allocation control and the hotels reserve the right to close out bookings under this category.
  6. No two certificates can be used together or in conjunction with any other offer or promotion. Reservation against this certificate will be subject to room allocation control and the hotels reserve the right to close out bookings under this category. Not valid for the period 24 December to 01 January, or on any other day specified by a hotel. This certificate cannot be exchanged for cash.
  7. Valid at: The Gateway Hotel Ummed Ahmedabad • Taj Residency, Aurangabad • The Taj West End, Bangalore • Taj Residency, Bangalore • Vivanta by Taj, Whitefield, Bangalore • The Gateway Hotel Residency Road Bangalore • The Gateway Hotel Beach Road Calicut • Taj Chandigarh, Chandigarh • Taj Coromandel, Chennai • Taj Club House Chennai • Taj Connemara, Chennai • Vivanta by Taj, Panaji, Goa • Taj Krishna, Hyderabad • Taj Banjara, Hyderabad • Taj Deccan Hyderabad • Taj Bengal, Kolkata • Taj Residency, Lucknow • The Gateway Hotel Old Port Road Mangalore • The Taj Mahal Palace & Tower, Mumbai • Taj Lands End, Mumbai • Taj President, Mumbai • Taj Palace Hotel, New Delhi • The Taj Mahal Hotel, New Delhi • The Ambassador Hotel, New Delhi • Taj Blue Diamond, Pune • The Gateway Hotel Athwalines Surat • Taj Residency Trivandrum • The Gateway Hotel Akota Gardens Vadodara • The Gateway Hotel M G Road Vijayawada • The Gateway Hotel Beach Road Visakhapatnam
  8. For reservations the member needs to call Taj Reservations Worldwide Toll-free on 1-800-111-TAJ (825) from BSNL/ MTNL lines or dial 91 22 6601 1825 from other networks. Email reservations@tajhotels.com
  9. This certificate is the property of The Indian Hotels Company Ltd and if found, please return to the Taj InnerCircle Member Services, Mandlik House, Ground Floor, Mandlik Road, Colaba, Mumbai 400001.


Promotions and specials
  1. Promotions and special offers are at the sole discretion of Taj Hotels Resorts and Palaces. They can be withdrawn or altered without prior notice.
  2. Blue level members will become entitled to member-special offers and promotions only after having completed INR 10,000 worth of eligible spends at the Taj after signing up for the membership.
  3. Web booking bonus
    1. Reservations made on www.tajhotels.com, www.vivantabytaj.com or www.thegatewayhotels.com for stays at participating hotels will be eligible for 100 Bonus Taj InnerCircle Points on materialisation of the stay.
    2. Bookings made at the website for stays on consecutive dates will not be eligible for the bonus.
    3. This offer cannot be clubbed with any other offer or promotion.
    4. This promotion can be discontinued at any point without prior notice. Continuation of the promotion and its governance will be at the sole discretion of Taj Hotels Resorts and Palaces.
    5. Guests who are not currently members of the Taj InnerCircle will be entitled to the bonus points only after enroling into the programme, by filling up the online enrolment form. The guest will be eligible for the points only if enrolment to the programme is completed before materialisation of the stay against which the bonus points are available. Bonus points will be allotted subject to the reservation confirmation number being quoted at the time of enrolment.