IHCL Tajness – A Commitment Restrengthened
As the world steps into the new normal, the spirit of Tajness stands reinvigorated, driven by the supreme importance it places on the safety and delight of its guests. Tajness – A Commitment Restrengthened is a mark of assurance of IHCL’s authentic Indian hospitality, with an added comfort of safety, hygiene and physical distancing.
GETTING BETTER WITH BEST PRACTICES
The renewed and heightened safety protocols have been developed in accordance with the norms laid down by World Health Organization (WHO), Food Safety and Standards Authority of India (FSSAI) and the Government of India.IHCL has also partnered with leading organizations and experts in the domain of safety and hygiene to share best practices and to source high-grade protective equipment and disinfectants for use at its hotels.
TRAINING TO DELIGHT, SAFELY
Associates at IHCL are extensively trained on safety, hygiene and physical distancing norms to ensure guests' wellbeing and delight, every time.
FROM TOUCH TO TECHNOLOGY
Technology is used for seamless, yet personalized check-ins, check-outs and dining experiences. With digital payments and non-invasive thermal screening, the touch of care replaces the physical one.
Layouts for seating and guest / associate movement have been altered to enable physical distancing in vehicles, lobbies, elevators, banquets, restaurants, service areas and common areas.
AND SAFER ROOMS
Surfaces, fittings, fixtures, furniture, equipment, stationery, vehicles, cutlery, crockery, linen and laundry are religiously disinfected at regular intervals or upon every use.
POLICIES ADAPTED FOR PRECAUTION
Suites and rooms are rested after checkout, before reoccupation. Guests and associates are requested to submit health declarations before entering hotels’ premises.
CARE FOR THE CARING
IHCL associates have easy and quick access to sanitization stations and protective equipment to keep themselves safe. Regular health checks and counseling support is also provided to ensure their physical and mental wellbeing
COMMUNITY AT HEART
In line with the Tata values, IHCL is honored to serve the frontline heroes #MealsToSmiles – by providing meals and accommodation at its select hotels across the country. The Taj Public Service and Welfare Trust (TPSWT), in association with Tata Sons, is also serving meals to migrant workers and daily wagers in Mumbai.
Taj InnerCircle Loyalty Programme
Please note that the validity of your TIC Points and Tier Status is being extended till 30 June'21.
You can continue to redeem your TIC Points instantaneously at our participating hotels while settling your bills for stays, dining and spa spends. For details, please visit our website www.tajinnercircle.com
You can also easily access details of your membership, any time. Simply say 'Hi' to us on +91 88284 08825 and know about your:
- Tier Status and Validity
- TIC Points Balance
- Transaction details
- Book Your Stay