IHCL Tajness – A Commitment Restrengthened

As the world steps into the new normal, the spirit of Tajness stands reinvigorated, driven by the supreme importance it places on the safety and delight of its guests. Tajness – A Commitment Restrengthened is a mark of assurance of IHCL’s authentic Indian hospitality, with an added comfort of safety, hygiene and physical distancing.



The renewed and heightened safety protocols have been developed in accordance with the norms laid down by World Health Organization (WHO), Food Safety and Standards Authority of India (FSSAI) and the Government of India.IHCL has also partnered with leading organizations and experts in the domain of safety and hygiene to share best practices and to source high-grade protective equipment and disinfectants for use at its hotels.


Associates at IHCL are extensively trained on safety, hygiene and physical distancing norms to ensure guests' wellbeing and delight, every time.


Technology is used for seamless, yet personalized check-ins, check-outs and dining experiences. With digital payments and non-invasive thermal screening, the touch of care replaces the physical one.


Layouts for seating and guest / associate movement have been altered to enable physical distancing in vehicles, lobbies, elevators, banquets, restaurants, service areas and common areas.


Surfaces, fittings, fixtures, furniture, equipment, stationery, vehicles, cutlery, crockery, linen and laundry are religiously disinfected at regular intervals or upon every use.


Suites and rooms are rested after checkout, before reoccupation. Guests and associates are requested to submit health declarations before entering hotels’ premises.


IHCL associates have easy and quick access to sanitization stations and protective equipment to keep themselves safe. Regular health checks and counseling support is also provided to ensure their physical and mental wellbeing


In line with the Tata values, IHCL is honored to serve the frontline heroes #MealsToSmiles – by providing meals and accommodation at its select hotels across the country. The Taj Public Service and Welfare Trust (TPSWT), in association with Tata Sons, is also serving meals to migrant workers and daily wagers in Mumbai. 


Cancellations and Change of Bookings

Cancellations charges will be waived for bookings made for hotel stays till 31 Oct 2020. If you hold a booking for this period and wish to cancel or modify the booking, kindly initiate this change on our website, or reach out to us through our on our toll-free numbers available on: Toll-free numbers or write to us at reservations@ihcltata.com.

  • If you have booked through a travel agent or other third parties, kindly contact your booking provider for information on their cancellation policies.
  • For reservations made as part of a group booking, kindly contact your meeting organiser for further assistance.

For Ginger hotels, guests can reach out to us at reservations@gingerhotels.com ; 1860-266-3333 (India Toll Free)


Taj InnerCircle Loyalty Programme

We appreciate that the current period is not conducive for travel, we note our Members' concerns on expiry of their Points and on maintaining their Tiers. We have therefore initiated the following:

  • We had earlier paused expiration of Taj InnerCircle Points till 30 April 2020. We are now pausing expiration of Points till 28 February 2021.
  • We had also communicated that Tier status would be assessed on 01 May 2020. We will now maintain your current Tier till 28 February 2021.

For over a century, we have placed our guests at the centre of whatever we do. Even amidst these challenging times, the one thing that stands out is the genuine and warm service of our front-line staff who are serving our guests with the characteristic Tajness that has become the hallmark of our company.

At this moment, your safety and well-being are of utmost importance to us and we remain committed to being prepared to welcome you back at our hotels very soon!