General Terms and Conditions

- Taj InnerCircle Silver tier is achieved on eligible spends of INR 1 lakh or stays of 10 eligible room nights.

- A Silver tier member will earn 5 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL Hotels.

- A Silver tier member will earn 4 NeuCoins for every INR 100 of eligible spends, net of taxes at participating Ginger Hotels.

- Exclusive Member Rates

• 10% Savings on Best Available Rates (BAR) through the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings, here.
• A valid Membership number should be provided at the time of booking for further verification during check-in. Please note, the participating hotel where such booking is made, has the liberty to cancel or amend rates in the event that member details are not provided prior to check-in.
• The offer is available at participating Taj, SeleQtions, Gateway, Vivanta and Ginger Hotels and ama Stays & Trails only and is subject to room availability.
• Maximum length of stay at any of the participating hotels is 30 nights. For stays more than 30 nights prior, written approval from the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature as well as apply special rates.
• Members are eligible to earn member points /NeuCoins only on direct bookings made via Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office or Hotel Reservation Office. Any bookings made via third party sites will not be eligible for Member points/NeuCoins.
• All Terms and Conditions of the Tata Neu Member Program will apply.

Please visit here for all Member Program Terms and Conditions and eligible spends.

- Member Points/NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000.

- For Member Service Assistance, please call 1800 202 8282. from 9:00 am to 6:00 pm or write to us at customercare@tataneu.com.

- Tree of Life Resorts & Hotels are currently not eligible to Earn/Redeem NeuCoins under NeuPass loyalty membership program.

- All NeuPass Members benefits & vouchers are not applicable at Tree of Life Resorts & Hotels.

- Taj InnerCircle Gold tier is achieved on eligible spends of INR 4 lakhs or stays of 40 eligible room nights.

- A Gold tier member will earn 7 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL Hotels.

- A Gold tier member will earn 4 NeuCoins for every INR 100 of eligible spends, net of taxes at participating Ginger Hotels.

- A Gold tier member will be eligible for a 2-hour early check-in and 2-hour late check-out, subject to availability.

- Exclusive Member Rates

• 15% Savings on Best Available Rates (BAR) through the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings, here.
• A valid Membership number should be provided at the time of booking for further verification during check-in. Please note, the participating hotel where such booking is made, has the liberty to cancel or amend rates in the event that member details are not provided prior to check-in.
• The offer is available at participating Taj, SeleQtions, Gateway, Vivanta, Ginger Hotels and ama Stays & Trails only and is subject to room availability.
• Maximum length of stay at any of the participating hotels is 30 nights. For stays more than 30 nights prior, written approval from the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature as well as apply special rates.
• Members are eligible to earn member points/NeuCoins only on direct bookings made via Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office or Hotel Reservation Office. Any bookings made via third party sites will not be eligible for member points/NeuCoins.
• All Terms and Conditions of the Tata Neu Member Program will apply.

Please visit here for all Member Program Terms and Conditions and eligible spends.

- Upgrade E-Vouchers: Enjoy 20 complimentary upgrade E-Vouchers to the next category of room booked.

• Each of the 20 upgrade E-Vouchers are applicable towards a complimentary upgrade to the next category of room booked for a maximum of 20 room nights for upto 05 consecutive nights, subject to availability at the time of check-in at any of the participating IHCL Hotels.
• None of the upgrade E-Vouchers will be applicable towards an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature).
• One upgrade E-Voucher is applicable towards one upgrade for one room only, per stay.
• For the E-Voucher to be applicable, the room must be booked in the name of the Member.
• Applicable E-Vouchers, if applicable, will be loaded in the Member account, and can be availed at the hotel at the time of check-in.
• Government taxes/levies if applicable, are payable by the Member directly at the participating hotel when using each of the E-Vouchers.

- 2 Upgrade E-Vouchers to Taj Club rooms

• This upgrade does not include airport transfer/s and any other service deemed as an outsourced service by the participating hotel.
• Taj Club room benefits are only applicable to the occupants of this room category. Non-residents and/or non-occupants are not allowed to use the benefits and will be charged for any such service availed.
• The hotel management reserves the right to restrict entry to the Taj Club lounge.
• Taj Club rules and regulations will apply.
• Upgrades are subject to availability at the time of check-in.
• These E-Vouchers are non-transferable and their validity cannot be extended.
• Each of the E-Vouchers must be utilised within 365 days from the date of issue.
• Withdrawal of this category of E-Voucher is at the sole discretion of the Program management.

- 15% Savings on Spa

• This benefit entitles Members to a discount at Spas across Taj, SeleQtions, Gateway and Vivanta Hotels, subject to appointment availability at participating Spas.
• This offer is not applicable on purchase of any retail products.
• A valid Tata NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.
• Government taxes/levies must be paid as applicable, on the total bill value.
• The Member must be present to avail any such benefit.
• This benefit can be used for multiple transactions.
• This benefit is not applicable on discounted or package rates offered and is applicable solely on Spa services.
• This benefit is not valid for use at any other service establishment and is not redeemable for cash.
• It is recommended that an appointment be taken in advance to avail this benefit.
• No two or more discounts can be clubbed to avail this benefit.
• NeuCoins earning will be calculated on the net bill amount after applying the 15% Spa discount.

- 10% Savings on Food & Beverage (including alcohol)

• This benefit entitles Members to Food & Beverage discount (including alcohol), at participating restaurants across Taj, SeleQtions, Gateway or Vivanta for a maximum of 10 persons at a time.
• The benefit is applicable on all Food & Beverage outlets, including in-room dining and take away orders.
• This benefit is limited only to Food & Beverages for up to 10 persons at a time at all participating Ginger Hotels.
• A valid Tata NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.
• Government taxes/levies must be paid as applicable, on the total bill value.
• The Member must be present to avail any such benefit.
• The table booking must be done in advance at the participating restaurant to avail such benefit.
• This benefit cannot be clubbed with other offers, other discounted or package rates, and special promotions or events/banquet functions and/or bookings.
• No two or more discounts can be clubbed to avail this benefit.
• This benefit can be used for multiple transactions.
• This benefit is not valid for use at any other service establishment and is not redeemable for cash.
• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
• NeuCoins earning will be calculated on the net bill amount after applying the 10% Food & Beverages discount.

Member Points/NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000.

For 24-hour dedicated Member Service Assistance, please call +91 22 6905 0055 or write to us at gold@tajhotels.com

- Tree of Life Resorts & Hotels are currently not eligible to Earn/Redeem NeuCoins under NeuPass loyalty membership Program.

- All NeuPass Members benefits & vouchers are not applicable at Tree of Life Resorts & Hotels.

- Taj InnerCircle Platinum tier is achieved on eligible spends of INR 8 lakhs or stays of 80 eligible room nights.

- A Platinum tier member will earn 8 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL Hotels.

- A Platinum tier member will earn 4 NeuCoins for every INR 100 of eligible spends, net of taxes at participating Ginger Hotels.

- A Platinum tier member will be eligible for a 2 hour early check-in and 2-hour late check-out, subject to availability.

- Priority check-in and the convenience of an in-room check-in is subject to availability at the participating hotels.

- Exclusive Member Rates

• 20% Savings on Best Available Rates (BAR) through the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings, here
• A valid Membership number should be provided at the time of booking for further verification during check-in. Please note, the participating hotel where such booking is made, has the liberty to cancel or amend rates in the event that member details are not provided prior to check-in.
• The offer is available at participating Taj, SeleQtions, Gateway, Vivanta, Ginger Hotels and ama Stays & Trails only and is subject to room availability.
• Maximum Length of stay at any of the participating hotels is 30 nights. For stays more than 30 nights prior, written approval from the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature as well as apply special rates.
• Members are eligible to earn member points/NeuCoins only on direct bookings made via Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office or Hotel Reservation Office. Any bookings made via third party sites will not be eligible for member points/NeuCoins.
• All Terms and Conditions of the Tata Neu Member Program will apply.

Please visit here for all Member Program Terms and Conditions and eligible spends.

- Unlimited Upgrade E-Vouchers: Enjoy complimentary upgrade E-Vouchers to the next category of room booked.

• Each of the upgrade benefits are applicable for a complimentary upgrade to the next category of room booked for a maximum of 20 room nights for up to 05 consecutive nights, which is subject to availability at the time of check-in at any of the participating IHCL Hotels.
• None of the upgrade E-Vouchers will be applicable towards an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature).
• One upgrade E-Voucher is applicable towards one upgrade for one room only, per stay.
• For the E-Voucher to be applicable, the room must be booked in the name of the Member.
• Applicable E-Vouchers will be loaded in the Member account, and can be availed at the hotel at the time of check-in.
• Government taxes/levies if applicable, are payable by the Member directly at the participating hotel when using each of the E-Vouchers.

- 4 upgrade E-Vouchers to Taj Club rooms

• This upgrade does not include airport transfer/s and any other service deemed as an outsourced service by the participating hotel.
• Taj Club room benefits are only applicable to the occupants of this room category. Non-residents and/or non-occupants are not allowed to use the benefits and will be charged for any such service availed.
• The hotel management reserves the right to restrict entry to the Taj Club lounge.
• Taj Club rules and regulations will apply.
• Upgrades are subject to availability at the time of check-in.
• These E-Vouchers are non-transferable and their validity cannot be extended.
• Each of the E-Vouchers must be utilised within 365 days from the date of issue.
• Withdrawal of this category of E-Voucher is at the sole discretion of the Program management.

- 20% Savings on Spa

• This benefit entitles members to a discount at Spas across Taj, SeleQtions, Gateway and Vivanta hotels, subject to appointment availability at participating Spas.
• This offer is not applicable on purchase of any retail products.
• A valid Tata NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.
• Government taxes/levies must be paid as applicable, on the total bill value.
• The Member must be present to avail any such benefit.
• This benefit can be used for multiple transactions.
• This benefit is not applicable on discounted or package rates offered and is applicable solely on Spa services.
• This benefit is not valid for use at any other service establishment and is not redeemable for cash.
• It is recommended that an appointment be taken in advance to avail this benefit.
• No two or more discounts can be clubbed to avail this benefit.
• NeuCoins earning will be calculated on the net bill amount after applying the 15% Spa discount.

- 10% Savings on Food & Beverage (including alcohol)

• This benefit entitles Members to Food & Beverage discount (including alcohol), at participating restaurants across Taj, SeleQtions, Gateway or Vivanta for a maximum of 10 persons at a time.
• The benefit is applicable on all Food & Beverage outlets, including in-room dining and take away orders.
• This benefit is limited only to Food & Beverages for up to 10 persons at a time at all participating Ginger Hotels.
• A valid Tata NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.
• Government taxes/levies must be paid as applicable, on the total bill value.
• The Member must be present to avail any such benefit.
• The table booking must be done in advance at the participating restaurant to avail such benefit.
• This benefit cannot be clubbed with other offers, other discounted or package rates, and special promotions or events/banquet functions and/or bookings.
• No two or more discounts can be clubbed to avail this benefit.
• This benefit can be used for multiple transactions.
• This benefit is not valid for use at any other service establishment and is not redeemable for cash.
• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
• NeuCoins earning will be calculated on the net bill amount after applying the 10% Food & Beverages discount.

- Happy Hours at designated lounge/bars across all participating hotels

• Complimentary alcohol hours for the Member and partner only, whilst the member is staying in-house (resident guests only) at the participating hotel between 6:00 pm and 8:00 pm on all days of the week.
• This benefit is applicable on alcoholic and non-alcoholic beverages only and will entitle the Member to one complimentary round of drinks.
• This benefit is valid on beverages that are served by a standard peg measure or by the glass. Ordering of bottles, including wine, is not permissible under this benefit.
• An order for multiple rounds of drinks cannot be placed in advance.
• The last order under this benefit has to be placed by 8.00pm, and has to be consumed within a reasonable time after the order has been served.
• The drinks ordered under this benefit will only be served within the designated bar premises of the participating hotel and will have to be consumed within the designated bar premises itself. The order cannot be consumed in any other outlet/area of the participating hotel. Take-away of alcohol is not permissible.
• Select Bar & Menu will be defined by the participating hotel for this benefit.
• Members must present their Membership number and/or room number beforehand to avail such benefit.

- Member Points/NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000.

- For 24-hour dedicated Member Service Assistance, please call 1800 11 4825 or write to us at platinum@tajhotels.com

- Tree of Life Resorts & Hotels are currently not eligible to Earn/Redeem NeuCoins under NeuPass loyalty membership Program.

- All NeuPass Members benefits & vouchers are not applicable at Tree of Life Resorts & Hotels.