Taj InnerCircle Neupass

Terms and Conditions

• Room charges that are included in the definition of ineligible rates
• Charges for banquets, parties, meetings, weddings, events and other similar functions
• Rooms booked as office space
• Charges for Business Centre facilities used by non-resident member guest
• Complimentary services
• Any charges which are settled using Taj Experiences Gift Cards or NeuCoins
• Charges for food and beverages (including those associated with parties/social gatherings hosted at restaurants and bars) which are discounted, special menu, packages, or others not as per the printed menu of the restaurant/bar/cake shop, unless stated otherwise
• Charges for car hire, shopping arcade, fitness centre, chartered flights, Taj Air, payouts, tips, taxes, etc.
• Charges (even if charged to members’ room) for non-affiliated hotel entities which are not owned and/or operated by the hotel, including but not limited to outlets such as travel bookings, Gift Shop, Drugstore, clothes, gallery, specialty stores, recreational or entertainment concessions
• Food and Beverage expenses incurred at Ginger Hotels for in-room dining, dine-in and takeaways

• Room rates where booking is made via any online booking channels including but not limited to Expedia.com, Travelocity.com, Hotels.com, Booking.com, Tripadvisor.com, MakemyTrip.com, Travelguru.com or any other similar travel websites or a third party
• Room rates that are booked, or booked and paid, via tour operators, wholesalers and travel agents on their contracted rates or any other travel-industry staff rates
• Room rates for group bookings, conferences, weddings, events or organized tours
• Room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly
• Employee rates or any complimentary rooms

- 10% Savings on Member Rates

• Copper members get 10% savings on Best Available Rates (BAR) throughout the year for room reservations. This applies to Room only and Breakfast inclusive rates on direct bookings made via the Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office, Hotel Reservation Office, or Tata Neu app.

• A valid Membership number or registered mobile number must be provided at the time of booking for verification during check-in. Participating hotels reserve the right to cancel or amend rates if member details are not provided prior to check-in.

• Offer is available at participating Taj, SeleQtions, Gateway, Vivanta, Ginger Hotels, and amã Stays & Trails only. The Claridges and Tree of Life Hotels are excluded.

• No two or more discounts/promotions can be combined to avail this benefit.

• Members can book stays for a maximum of 30 nights at any participating hotel at member rates. For stays beyond 30 nights, prior approval from the hotel is required. Hotels may refuse bookings or apply special rates for such stays.

• NeuCoins are earned only on direct bookings via Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office, or Hotel Reservation Office. Bookings via third-party sites are not eligible for NeuCoins.

• All taxes and applicable charges must be paid by the member.

• Any disputes related to this benefit will be governed by Indian law and Mumbai courts will have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

- 10% Savings on Food & Beverage

• This benefit entitles members to a 10% discount on Food and Beverages (including alcohol) at participating restaurants across Taj, SeleQtions, Gateway, Vivanta, and participating Ginger hotels for up to 10 people at a time.

• Applicable at all participating Food & Beverage outlets, including in-room dining and takeaway orders. Not applicable at Wasabi by Morimoto and Orient Express.

• Not applicable at The Claridges, Tree of Life, and amã Stays & Trails.

• Not applicable at the following Ginger Hotels: Ginger Goa, Dona Paula; Ginger Ahmedabad Satellite; Ginger Ahmedabad (SG Road); Ginger Thane; Ginger Goa, Madgaon; Ginger Aurangabad; Ginger Guwahati; Ginger Katra; Ginger Tirupur; and Ginger Dwarka.

• F&B expenses during In-Room Dining, Dine-In, and Takeaways at Ginger Hotels are not eligible to earn NeuCoins.

• A valid NeuPass Membership number and/or registered mobile number must be provided at the time of availing this benefit.

• All applicable taxes and other charges shall be paid by the member.

• The member must be present to avail the benefit.

• Prior reservation is mandatory to avail this benefit.

• This benefit cannot be combined with other offers, discounts, package rates, special promotions, events, banquet functions, or bookings.

• No two or more discounts/promotions can be clubbed to avail this benefit.

• This benefit can be used for multiple transactions.

• NeuCoins earning will be calculated on the net bill amount after applying the 10% Food & Beverage discount.

• The member must quote the registered mobile number and validate it with an OTP while availing the benefits.

• Any disputes related to this benefit shall be governed by the laws of India, and the Courts at Mumbai shall have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

- 10% Savings on Spa

• This benefit entitles Copper members to a 10% discount on Spa Treatments across Taj, SeleQtions, Gateway, and Vivanta Hotels, subject to appointment availability at Spas.

• Applicable at all participating IHCL hotels except The Claridges, Tree of Life Hotels, Ginger Hotels, and amã Stays & Trails.

• Offer not applicable on the purchase of any retail products.

• A valid NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.

• All taxes and other charges, as applicable, shall be paid by the member.

• The member must be present to avail this benefit.

• This benefit can be used for multiple transactions.

• Not applicable on discounted or package rates; applicable solely on Spa services.

• Not valid for use at any other service establishment and not redeemable for cash.

• Advance appointment booking is required to avail this benefit.

• No two discounts can be clubbed (e.g., Epicure 20% discount cannot be combined with this offer).

• NeuCoins earning will be calculated on the net bill amount after applying the 10% Spa discount.

• The member must quote the registered mobile number and validate it with an OTP while

• Taj InnerCircle Silver tier member is achieved on eligible spends of INR 01 lakh or stays of 10 eligible room nights within 365 days.

• Taj InnerCircle Silver tier members will earn 5 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL Hotels (Taj, SeleQtions, Gateway, Vivanta and amã Stays & Trails).

• Taj InnerCircle Silver tier members will earn 4 NeuCoins for every INR 100 of eligible spends, net of taxes at participating Ginger Hotels.

• NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000 and maximum amount of INR 25000.

• For Member service assistance, please call 1800 202 8282 from 9:00 am to 6:00 pm or write at customercare@tataneu.com.

• The Claridges and Tree of Life currently are non-participating brands under the Taj InnerCircle NeuPass loyalty membership program. All benefits/vouchers and earning or redemption of NeuCoins will not be eligible.

- 10% Savings on Member Rates

• Silver members to get 10% Savings on Best Available Rates (BAR) through the year for room reservations applicable for Room only and Breakfast inclusive rates only on direct bookings made via the Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office, Hotel Reservation Office or Tata Neu app.

• A valid Membership number / registered mobile number should be provided at the time of booking for further verification during check-in. Please note the participating hotel where such booking is made, has the liberty to cancel or amend rates in the event that member details are not provided prior to check-in.

• This offer is available at participating Taj, SeleQtions, Gateway, Vivanta, Ginger Hotels and amã Stays & Trails only and is subject to room availability. The Claridges and Tree of Life Hotels are non-participating brands in this offer.

• No two or more discounts/promotions can be clubbed to avail this benefit.

• Member can book their stay for a maximum length of 30 nights at any of the participating hotels at member rates. For stays more than 30 nights, prior approval from the General Managers of the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature or apply special rates.

• Any bookings made via third party sites will not be eligible for NeuCoins.

• All taxes and other charges, as applicable, shall be paid by the member.

• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

- 10% Savings on Food & Beverage

• Silver Members are entitled for a 10% discount on food and beverage (including alcoholic beverages) at restaurants across all Taj, SeleQtions, Gateway, Vivanta hotels and participating Ginger hotels for a maximum of 10 persons at a time.

• The benefit is applicable at all participating food & beverage outlets, including in-room dining and take away orders.

• F&B discount is not applicable at The Claridges, Tree of Life hotels, and amã Stays & Trails.

• F&B discount is not applicable at the following Ginger Hotels - Ginger Goa, Dona Paula; Ginger Ahmedabad Satellite; Ginger Ahmedabad (SG Road); Ginger Thane; Ginger Goa, Madgaon; Ginger Aurangabad; Ginger Guwahati; Ginger Katra; Ginger Tirupur; and Ginger Dwarka.

• Food and Beverage (F&B) expense incurred during In-Room Dining, Dine-In and Takeaways at Ginger Hotels are currently not eligible to earn NeuCoins.

• A valid NeuPass Membership number and/or registered mobile number must be provided at the time of availing this benefit.

• All taxes and other charges, as applicable, shall be paid by the member.

• The Member must be present to avail this benefit.

• The table booking must be done in advance at the restaurant to avail this benefit, subject to availability as per the restaurant protocols and time slots.

• This benefit cannot be clubbed with other offers, other discounted or package rates, and special promotions, events/banquet functions and/or bookings.

• No two or more discounts can be clubbed to avail this benefit.

• This benefit can be used for multiple transactions.

• NeuCoins earning will be calculated on the net bill amount after applying the 10% Food & Beverages discount.

• The member must quote the registered mobile number and validate the same with an OTP while availing the benefits offered.

• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

- 10% Savings on Spa

• This benefit entitles Silver members to a 10% discount on Spa Treatments across Taj, SeleQtions, Gateway and Vivanta Hotels, subject to appointment availability at Spas.

• This benefit is applicable across all IHCL hotels except The Claridges, Tree of Life Hotels, Ginger Hotels, and amã Stays & Trails.

• This offer is not applicable on purchase of any retail products.

• A valid NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.

• All taxes and other charges, as applicable, shall be paid by the member.

• The Member must be present to avail any such benefit.

• This benefit can be used for multiple transactions.

• This benefit is not applicable on discounted or package rates offered and is applicable solely on Spa services.

• This benefit is not valid for use at any other service establishment and is not redeemable for cash.

• An appointment should be booked in advance to avail this benefit.

• No two discounts can be clubbed to avail this offer. (E.g. Epicure 20% discount cannot be clubbed with the offer)

• NeuCoins earning will be calculated on the net bill amount after applying the 10% Spa discount.

• The member must quote the registered mobile number and validate the same with an OTP while availing the benefits offered.

• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

- Late Check-Out

• A Silver member will be eligible for a 2-hour late check-out, subject to availability at the time of check-in.

• A valid membership number / registered mobile number must be provided at the time of booking, which will be further verified during check-in. Please note the participating hotel reserves the right to cancel the reservation or modify the rates if the required member details are not verified prior to check-in.

• This benefit is not applicable on The Claridges and Tree of Life.

• Taj InnerCircle Gold tier is achieved on eligible spends of INR 4 lakhs or stays of 40 eligible room nights.

• A Taj InnerCircle Gold tier member will earn 7 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL Hotels (Taj, SeleQtions, Gateway, Vivanta and amã Stays & Trails).

• A Taj InnerCircle Gold tier member will earn 4 NeuCoins for every INR 100 of eligible spends, net of taxes at participating Ginger Hotels.

• NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000 and maximum amount of INR 25000.

• For 24-hour dedicated Member service assistance, please call +91 22 6958 2121 or write at gold@tajhotels.com.

• The Claridges and Tree of Life currently are non-participating brands under the Taj InnerCircle NeuPass loyalty membership program. All benefits/vouchers and earning or redemption of NeuCoins will not be eligible.

- 15% Savings on Member Rates

• Gold members to get 15% Savings on Best Available Rates (BAR) through the year for room reservations applicable for Room only and Breakfast inclusive rates only on direct bookings made via the Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office, Hotel Reservation Office or Tata Neu app.

• A valid Membership number / registered mobile number should be provided at the time of booking for further verification during check-in. Please note the participating hotel where such booking is made, has the liberty to cancel or amend rates in the event that member details are not provided prior to check-in.

• This offer is available at participating Taj, SeleQtions, Gateway, Vivanta, Ginger Hotels and amã Stays & Trails only and is subject to room availability. The Claridges and Tree of Life Hotels are non-participating brands in this offer.

• No two or more discounts/promotions can be clubbed to avail this benefit.

• Member can book their stay for a maximum length of 30 nights at any of the participating hotels at member rates. For stays more than 30 nights, prior, approval from the General Managers of the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature or apply special rates.

• Any bookings made via third party sites will not be eligible for NeuCoins.

• All taxes and other charges, as applicable, shall be paid by the member.

• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

- Early Check-In / Late Check-Out

• A Gold member will be eligible for a 2-hour early check-in and 2-hour late check-out, subject to availability at the time of check-in/check-out at Taj, SeleQtions, Gateway, Vivanta hotels and Ginger hotels.

• A valid membership number / registered mobile number must be provided at the time of booking, which will be further verified during check-in. Please note the participating hotel reserves the right to cancel the reservation or modify the rates if the required member details are not verified prior to check-in.

• This benefit is not applicable on The Claridges and Tree of Life.

- 20 complimentary upgrade e-voucher to the next category of room booked

• Each of the upgrades is applicable for a complimentary upgrade to the next category of rooms booked for Taj InnerCircle Gold tier members, which is subject to availability at the time of check-in at any of the participating IHCL Hotels.

• 20 upgrade e-vouchers are issued to a Taj InnerCircle NeuPass Gold member on attaining the Taj InnerCircle Gold tier of NeuPass Program.

• Complimentary upgrade voucher is applicable across all participating IHCL hotels except The Claridges, Tree of Life Hotels, Ginger Hotels and amã Stays & Trails.

• 01 voucher provides upgrade benefits for a stay of up to 05 consecutive nights and applicable for a maximum of 20 consecutive nights in a single stay visit, subject to availability at the time of check-in at any of the participating IHCL Hotels.

• Members can redeem this voucher to upgrade to 01 room category above their original booking, subject to availability at the time of check-in at any of the participating IHCL Hotels.

• None of the upgrade E-Vouchers will be applicable towards an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature) and will be subject to availability.

• 01 upgrade E-Voucher is applicable towards 01 upgrade for 01 room only, per stay.

• For the E-Voucher to be applicable, the room must be booked in the name of the Member and the member should be present at the time of check-in.

• These E-Vouchers are non-transferable, and their validity cannot be extended.

• These vouchers cannot be used to upgrade a room that has already been upgraded using another room upgrade voucher.

• E-Vouchers can be availed at the hotel only at the time of check-in.

• Each of the E-Vouchers must be utilized within 365 days from the date of issue.

• This voucher cannot be renewed or exchanged against cash.

• All taxes and other charges, as applicable, shall be paid by the member.

• This voucher cannot be clubbed with any other vouchers, offers or promotions.

• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

- 02 Upgrade E-Vouchers to Taj Club rooms

• The Taj Club Room upgrade e-Vouchers entitle the member to a complimentary upgrade to the Taj Club room category and do not include any other offerings.

• 2 upgrade e-vouchers to Taj Club rooms are issued to a Taj InnerCircle Gold member of the NeuPass Program on attaining the Taj InnerCircle NeuPass Gold tier.

• 01 voucher provides upgrade for a stay of up to 05 consecutive nights, subject to availability at the time of check-in at any of the participating IHCL Hotels.

• Members can redeem this voucher to upgrade to the Taj Club room category from their original booked room category, subject to availability at the time of check-in at any of the participating IHCL Hotels.

• This upgrade does not include airport transfers and any other service deemed to be an outsourced service by the participating hotel.

• Taj Club room benefits are only applicable to the occupants (member and partner) of this room category. Non-residents and/or non-occupants are not allowed to use the benefit.

• The Member must be present to avail this benefit.

• Upgrades are subject to availability at the time of check-in.

• Taj Club rules and regulations will apply.

• For the E-Voucher to be applicable, the room must be booked in the name of the member to whom the voucher is issued.

• These E-Vouchers are non-transferable, and their validity cannot be extended.

• E-Vouchers can only be availed at the hotel at the time of check-in.

• Each of the E-Vouchers must be utilized within 365 days from the date of issue.

• This voucher cannot be renewed or exchanged against cash.

• This voucher cannot be clubbed with any other vouchers, offers or promotions.

• All taxes and other charges, as applicable, shall be paid by the member.

• Withdrawal of this category of E-Voucher is at the sole discretion of Programme management.

• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

- 15% Savings on Food & Beverage

• Gold Members are entitled for a 15% discount on food and beverage (Including Alcoholic beverages) at restaurants across all Taj, SeleQtions, Gateway, Vivanta hotels and participating Ginger hotels for a maximum of 10 persons at a time.

• The benefit is applicable at all participating food & beverage outlets, including in-room dining and take away orders.

• F&B discount is not applicable at The Claridges, Tree of Life hotels, and amã Stays & Trails.

• F&B discount is not applicable at the following Ginger Hotels - Ginger Goa, Dona Paula; Ginger Ahmedabad Satellite; Ginger Ahmedabad (SG Road); Ginger Thane; Ginger Goa, Madgaon; Ginger Aurangabad; Ginger Guwahati; Ginger Katra; Ginger Tirupur; and Ginger Dwarka.

• Food and Beverage (F&B) expense incurred during In-Room Dining, Dine-In and Takeaways at Ginger Hotels are currently not eligible to earn NeuCoins.

• A valid NeuPass Membership number and/or registered mobile number must be provided at the time of availing this benefit.

• All taxes and other charges, as applicable, shall be paid by the member.

• The Member must be present to avail this benefit.

• The table booking must be done in advance at the restaurant to avail this benefit, subject to availability as per the restaurant protocols and time slots.

• This benefit cannot be clubbed with other offers, other discounted or package rates, and special promotions, events/banquet functions and/or bookings.

• No two or more discounts can be clubbed to avail this benefit.

• This benefit can be used for multiple transactions.

• NeuCoins earning will be calculated on the net bill amount after applying the 15% Food & Beverages discount.

• The member must quote the registered mobile number and validate the same with an OTP while availing the benefits offered.

• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

• This benefit entitles silver members to a 15% discount on Spa Treatments across Taj, SeleQtions, Gateway and Vivanta Hotels, subject to appointment availability at Spas.

• This benefit is applicable across all IHCL hotels except The Claridges, Tree of Life Hotels, Ginger Hotels, and amã Stays & Trails.

• This offer is not applicable on purchase of any retail products.

• A valid NeuPass Membership number and/or registered mobile number must be provided at the time of availing this benefit.

• All taxes and other charges, as applicable, shall be paid by the member.

• The Member must be present to avail this such benefit.

• This benefit can be used for multiple transactions.

• This benefit is not applicable on discounted or package rates offered and is applicable solely on Spa services.

• This benefit is not valid for use at any other service establishment and is not redeemable for cash.

• Appointment should be made in advance to avail this benefit.

• No two discounts can be clubbed to avail this offer. (E.g. Epicure 20% discount cannot be clubbed with the offer)

• NeuCoins earning will be calculated on the net bill amount after applying the 15% Spa discount.

• The member must quote the registered mobile number and validate the same with an OTP while availing the benefits offered.

• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

- Happy Hours - Buy 01 and Get 01

• This benefit entitles a Taj InnerCircle Gold member of NeuPass Program to a Buy 01 and get 01 offer on Beverages between 6PM to 8PM, while the member and partner is staying in-house (resident guests only).

• This offer is only applicable between 6pm – 8pm on all days of the week.

• The offer is applicable on alcoholic and non-alcoholic beverages only and will entitle the member to buy 01 and get 01 round of drinks.

• Under the buy 01 and get 01 offer, the member will be charged for the higher value beverage, while the lower or equivalent value beverage will be provided free of charge to the member. Members will be required to pay applicable government taxes on the complimentary beverage.

• This benefit is not applicable at The Claridges, Tree of Life hotels, Ginger hotels, and amã Stays & Trails.

• The offer is valid on beverages which are served by a standard peg measure or by glass. Ordering of bottles (including wine) is not permissible under this offer.

• An order for multiple rounds of drinks cannot be placed in advance.

• The first order must be placed at or after 6.00 pm and last order under this offer must be placed by 8.00 pm and must be consumed within a reasonable time after the order has been placed.

• The drinks ordered under this offer will only be served within the designated bar/lounge or area/premises defined by the hotel and must be consumed within that designated area. The order cannot be consumed in any other outlet/area of the hotel. Take away of alcohol is not permissible.

• Select Bar & Menu to be offered for this privilege and as per brand guidelines defined.

• Minibar alcohol will not be a part of this benefit.

• Members would need to present their membership number and provide room number details beforehand to avail this offer.

• Prior reservation is mandatory to avail this offer.

• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

• Taj InnerCircle Platinum tier is achieved on eligible spends of INR 08 lakhs or stays of 80 eligible room nights.

• A Taj InnerCircle Platinum tier member will earn 08 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL Hotels (Taj, SeleQtions, Gateway, Vivanta and amã Stays & Trails).

• A Taj InnerCircle Platinum tier member will earn 04 NeuCoins for every INR 100 of eligible spends, net of taxes at participating Ginger Hotels.

• The Claridges and Tree of Life are non-participating brands under Taj InnerCircle NeuPass Program.

• NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000 and maximum amount of INR 25000.

• For 24-hour dedicated Member service assistance, please call  1800 11 4825 or write at  platinum@tajhotels.com

• The Claridges and Tree of Life Resorts & Hotels currently are not participating brands under the NeuPass loyalty membership program. All benefits, vouchers, and earning/redemption of NeuCoins will not be eligible.

- 25% Savings on Member Rates

• Platinum members to get 25% Savings on Best Available Rates (BAR) through the year for room reservations applicable for Room only and Breakfast inclusive rates only on direct bookings made via the Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office, Hotel Reservation Office or Tata Neu app.

• A valid Membership number / registered mobile number should be provided at the time of booking for further verification during check-in. Please note the participating hotel where such booking is made, has the liberty to cancel or amend rates in the event that member details are not provided prior to check-in.

• This offer is available at participating Taj, SeleQtions, Gateway, Vivanta, Ginger Hotels and amã Stays & Trails only and is subject to room availability. The Claridges and Tree of Life Hotels are non-participating brands in this offer.

• No two or more discounts/promotions can be clubbed to avail this benefit.

• Member can book their stay for a maximum length of 30 nights at any of the participating hotels at member rates. For stays more than 30 nights, prior approval from the General Managers of the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature or apply special rates.

• Any bookings made via third party sites will not be eligible for NeuCoins.

• All taxes and other charges, as applicable, shall be paid by the member.

• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

- Early Check-In / Late Check-Out

• A Platinum member will be eligible for a 4-hour early check-in and 4-hour late check-out, subject to availability at the time of check-in at Taj, SeleQtions, Gateway, Vivanta hotels and Ginger hotels.

• A valid membership number / registered mobile number must be provided at the time of booking, which will be further verified during check-in. Please note the participating hotel reserves the right to cancel the reservation or modify the rates if the required member details are not verified prior to check-in.

• This benefit is not applicable on The Claridges and Tree of Life.

- Unlimited Complimentary Upgrade E-Vouchers to the Next Category of Room Booked

• Each of the upgrade is applicable for a complimentary upgrade to the next category of rooms booked for Taj InnerCircle Platinum tier members, which is subject to availability at the time of check-in at any of the participating IHCL Hotels.

• Upgrade e-vouchers are issued to a Taj InnerCircle Platinum member of NeuPass Program on attaining the Taj InnerCircle Platinum tier.

• Complimentary upgrade voucher is applicable across all participating IHCL hotels except The Claridges, Tree of Life Hotels, Ginger Hotels and amã Stays & Trails.

• None of the upgraded E-Vouchers will be applicable towards an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature and will be subject to availability).

• 01 upgrade E-Voucher is applicable towards 01 upgrade for 01 room only, per stay.

• For the E-Voucher to be applicable, the room must be booked on the name of the staying member only.

• 01 voucher provides upgrade benefits for a stay of up to 05 consecutive nights and applicable for a maximum of 20 consecutive nights in a single stay visit, subject to availability at the time of check-in at any of the participating IHCL Hotels.

• Members can redeem this voucher to upgrade to 01 room category above their original booking, subject to availability at the time of check-in at any of the participating Hotels.

• This voucher cannot be clubbed with any other vouchers, offers or promotions.

• These E-Vouchers are non-transferable, and their validity cannot be extended.

• Applicable E-Vouchers, if applicable, will be loaded in the Member account, and can be availed at the hotel at the time of check-in.

• The Member must be present to avail this such benefit.

• Each of the E-Vouchers must be utilized within 365 days from the date of issue.

• This voucher cannot be renewed or exchanged against cash.

• Government taxes/levies if applicable, are payable by the Member directly at the participating hotel when using each of the E-Vouchers.

• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

• The Taj Club Room upgrade e-Vouchers entitles the member to a complimentary upgrade to the Taj Club room category and does not include any other offerings.

• 10 upgrade e-vouchers to Taj Club rooms are issued to a Taj InnerCircle Platinum member of NeuPass Program on attaining the Taj InnerCircle NeuPass Platinum tier.

• 01 voucher provides upgrade for a stay of up to 05 consecutive nights, subject to availability at the time of check-in at any of the participating IHCL Hotels.

• Members can redeem this voucher to upgrade to the Taj Club room category from its original book room category, subject to availability at the time of check-in at any of the participating IHCL Hotels.

• This upgrade does not include airport transfer/s and any other service deemed to be an outsourced service by the participating hotel.

• Taj Club room benefits are only applicable to the occupants (member and partner) of this room category. Non-residents and/or non-occupants are not allowed to use the benefit.

• The Member must be present to avail this such benefit.

• Upgrades are subject to availability at the time of check-in.

• Taj Club rules and regulations will apply.

• For the E-Voucher to be applicable, the room must be booked in the name of the member to whom the voucher is issued.

• These E-Vouchers are non-transferable, and their validity cannot be extended.

• E-Vouchers can only be availed at the hotel at the time of check-in.

• Each of the E-Vouchers must be utilized within 365 days from the date of issue.

• This voucher cannot be renewed or exchanged against cash.

• This voucher cannot be clubbed with any other vouchers, offers or promotions.

• All taxes and other charges, as applicable, shall be paid by the member.

• Withdrawal of this category of E-Voucher is at the sole discretion of Programme management.

• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

- 25% Savings on Food & Beverage

• Platinum Members are entitled for a 25% discount on food and beverage (Including Alcoholic beverages) at restaurants across all Taj, SeleQtions, Gateway, Vivanta hotels and participating Ginger hotels for a maximum of 10 persons at a time.

• The benefit is applicable at all participating food & beverage outlets, including in-room dining and take away orders.

• F&B discount is not applicable at The Claridges, Tree of Life hotels, and amã Stays & Trails.

• F&B discount is not applicable at the following Ginger Hotels - Ginger Goa, Dona Paula; Ginger Ahmedabad Satellite; Ginger Ahmedabad (SG Road); Ginger Thane; Ginger Goa, Madgaon; Ginger Aurangabad; Ginger Guwahati; Ginger Katra; Ginger Tirupur; and Ginger Dwarka.

• Food and Beverage (F&B) expense incurred during In-Room Dining, Dine-In and Takeaways at Ginger Hotels are currently not eligible to earn NeuCoins.

• A valid NeuPass Membership number and/or registered mobile number must be provided at the time of availing this benefit.

• All taxes and other charges, as applicable, shall be paid by the member.

• The Member must be present to avail this benefit.

• The table booking must be done in advance at the restaurant to avail this benefit, subject to availability as per the restaurant protocols and time slots.

• This benefit cannot be clubbed with other offers, other discounted or package rates, and special promotions, events/banquet functions and/or bookings.

• No two or more discounts can be clubbed to avail this benefit.

• This benefit can be used for multiple transactions.

• This benefit is not valid for use at any other service establishment and is not redeemable for cash.

• NeuCoins earning will be calculated on the net bill amount after applying the 25% Food & Beverages discount.

• The member must quote the registered mobile number and validate the same with an OTP while availing the benefits offered.

• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

- Unlimited Lounge Access

• This benefit entitles a Taj InnerCircle Platinum members and partner to a High tea at Taj Club lounge from 3pm to 5pm and service of hot and soft beverages at the Club lounge from 7am to 11pm for a member and partner staying, and does not include any other offerings. This is applicable only for resident guests.

• The benefits of the Taj Club Lounge are applicable to the Taj InnerCircle Platinum members of NeuPass Program for all room categories.

• Non-Residents are not permitted to use the benefits.

• The Hotel management reserves the right to restrict entry to the Taj Club lounge/ designated venue. Taj Club designated venue rules and regulations will apply.

• This benefit is valid for use at all the participating hotels where Taj Club lounge exists and designated venue to be defined by hotels where Taj Club lounge does not exist.

• The Member must be present to avail this such benefit.

• Prior reservation is mandatory for usage of this benefit.

• Government taxes/levies if applicable, are payable by the member directly at the participating hotel.

• Any dispute pertaining to the use of this benefit shall be governed by the laws of India and the parties submit to the exclusive jurisdiction of the courts at Mumbai.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

- 25% Savings on Spa

• This benefit entitles silver members to a 25% discount on Spa Treatments across Taj, SeleQtions, Gateway and Vivanta Hotels, subject to appointment availability at Spas.

• This benefit is applicable across all IHCL hotels except The Claridges, Tree of Life Hotels, Ginger Hotels, and amã Stays & Trails.

• This offer is not applicable on purchase of any retail products.

• A valid NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.

• All taxes and other charges, as applicable, shall be paid by the member.

• The Member must be present to avail any such benefit.

• This benefit can be used for multiple transactions.

• This benefit is not applicable on discounted or package rates offered and is applicable solely on Spa services.

• This benefit is not valid for use at any other service establishment and is not redeemable for cash.

• An appointment should be booked in advance to avail this benefit.

• No two discounts can be clubbed to avail this offer. (E.g. Epicure 20% discount cannot be clubbed with the offer)

• NeuCoins earning will be calculated on the net bill amount after applying the 25% Spa discount.

• The member must quote the registered mobile number and validate the same with an OTP while availing the benefits offered.

• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

- Complementary beverages at Taj Club or Designated lounge/bars

• This benefit entitles a Taj InnerCirle Platinum member of NeuPass for unlimited complimentary beverages between 6PM to 8PM, while the member and partner is staying in-house (resident guests only).

• This offer is only applicable between 6PM – 8PM on all days of the week.

• This benefit is not applicable at The Claridges, Tree of Life hotels, Ginger hotels, and amã Stays & Trails.

• The offer is valid on beverages which are served by a standard peg measure or by glass. Ordering of bottles (including wine) is not permissible under this offer.

• An order for multiple rounds of drinks cannot be placed in advance.

• The first order must be placed at or after 6.00 PM and last order under this offer must be placed by 8.00 PM and must be consumed within a reasonable time after the order has been placed.

• The drinks ordered under this offer will only be served within the designated bar/lounge or area/premises defined by the hotel and must be consumed within that designated area. The order cannot be consumed in any other outlet / area of the hotel. Take away of alcohol is not permissible.

• Select Bar & Menu to be offered for this privilege and as per brand guidelines defined.

• Minibar alcohol will not be a part of this benefit.

• Members would need to present their membership number and provide room number details beforehand to avail this offer.

• Prior reservation is mandatory to avail this offer.

• Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.

• All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.