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Frequently Asked Questions


List of FAQs for HSBC Taj Credit Card program hosted on website for members


HSBC Taj Credit Card

GENERAL

You can easily enroll for the HSBC Taj Credit Card by clicking on this link. For further assistance please contact HSBC Taj Credit Card Services at 1800 569 1111 (Monday - Saturday, 9:00 AM to 6:00 PM IST) or cardsupport@hsbc.co.in .

Your IHCL related benefits and vouchers will be issued within 48 hours after activation of the HSBC Taj Credit card. A welcome emailer will be sent to your registered email ID on issuance of the benefits and vouchers.

No, the benefits and vouchers are non-transferable and intended for use by the HSBC Taj Credit Card holder only.

No, HSBC Taj Credit Card vouchers and benefits cannot be extended beyond their expiry date.

The HSBC Taj Credit Card benefits and vouchers are valid for 365 days from the date of issue.

HSBC Taj Credit Card benefits and vouchers can be accessed by logging into ‘My Account’ at the tajhotels.com website.

Please contact HSBC Taj Credit Card Services at 1800 569 1111 (Monday - Saturday, 9:00 AM to 6:00 PM IST) or email us at cardsupport@hsbc.co.in for reservation related queries.

You can view the list of participating hotels here.

‘Blackout Dates’ refer to dates, including but not limited to select weekends, public holidays, festivals, and peak travel periods, where, availability of products and services at the participating hotels is limited. During such times, HSBC Taj Credit Card benefits and vouchers are not valid at any of the participating hotels. Please refer to each benefit and voucher’s terms & conditions for respective blackout dates.

Vouchers cannot be combined. Each voucher must be used independently as per its terms & conditions. Please refer to the specific terms and conditions of each voucher for more information.

Please contact HSBC Taj Credit Card Services at 1800 569 1111 (Monday - Saturday, 9:00 AM to 6:00 PM IST) or email us at cardsupport@hsbc.co.in to initiate the re-issuance process.

DINING & SPA

Every HSBC Taj Credit Card holder can avail the 25% discount on Qmin food deliveries for orders placed via the Qmin mobile application only. This discount cannot be utilized on orders placed via call or other means. The voucher code must be applied only at the time of placing the order. This voucher code can be used multiple times and for multiple orders throughout its validity period. To redeem this voucher code, please download the Qmin Mobile Application from Google Play Store or Apple App Store.

You can view the list of participating hotels here.

25% discount on Food & Beverages or Spa can be availed across participating hotels by visiting the respective hotel. Kindly note, prior reservation is mandatory for usage of this benefit. To avail this HSBC Taj Credit Card voucher, please validate at the time of redemption by quoting your HSBC Taj Credit Card registered mobile number. You will then receive an OTP which needs to be provided to complete the verification.

The 25% Food & Beverage discount can be availed by a group of up to 10 people. This benefit can be used multiple times throughout the validity period of the voucher. It entitles the HSBC Taj Credit Card holder to avail Food and Beverage services (including alcohol), across participating hotels and does not include any other offerings or services. It is not applicable for redemption on blackout dates. Please click here for the list of participating hotels.

The complimentary spa treatment voucher entitles the member to a one-time complimentary sixty-minute spa treatment and access to sauna and steam for one, at spas across participating hotels and does not include any other offerings or services.

ROOM RESERVATIONS

25% discount on Food & Beverages or Spa can be availed across participating hotels by visiting the respective hotel. Kindly note, prior reservation is mandatory for usage of this benefit. To avail this HSBC Taj Credit Card voucher, please validate at the time of redemption by quoting your HSBC Taj Credit Card registered mobile number. You will then receive an OTP which needs to be provided to complete the verification.

The HSBC Taj Credit Card holder must pay all government taxes as applicable using the HSBC Taj Credit Card, which will be payable directly at the time of using this voucher.

You can view the list of participating hotels here.

HSBC TAJ CREDIT CARD WALLET

Your HSBC Taj Credit Card Wallet will be activated within 48 hours after activating the HSBC Taj Credit card. A welcome email will be sent to your registered email ID on activation of your HSBC Taj Credit Card wallet.

The HSBC Taj Credit Card holder must pay all government taxes as applicable using the HSBC Taj Credit Card, which will be payable directly at the time of using this voucher.

You can view the list of participating hotels here.

No, you will not earn NeuCoins, TAP Points, or TAPPMe Points on charges paid using the HSBC Taj Credit Card Wallet balance.

No, the HSBC Taj Credit Card Wallet balance cannot be used for withdrawal of cash.

No, the wallet cannot be reloaded by the customer.

For any assistance please contact HSBC Taj Credit Card Services at 1800 569 1111 (Monday - Saturday, 9:00 AM to 6:00 PM IST) or email us at cardsupport@hsbc.co.in .

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