Epicure Program | Terms And Conditions

Epicure Program operates under the terms and conditions as set out herein below unless otherwise expressly stated. Should you require any clarifications you can contact Member Services at 1800 102 6080 or email us at epicure@ihcltata.com

Definitions

1. "IHCL" or “Company” refers to The Indian Hotels Company Limited which owns and/or operates various hotels in India and overseas, or its subsidiaries/ group companies.

2. “Epicure Program" is the optional membership plan offered by The Indian Hotels Company Limited on payment of an annual membership fee.

3. "Member" means a natural person who is admitted as a member of the Epicure Program.

4. “Membership” means a valid membership of the Epicure Program.

5. "Card" refers to the Epicure Program membership magnetic stripe card provided to members upon membership enrolment.

6. “Add-on Card” refers to the additional membership magnetic stripe card offered over and above the primary Epicure Program Membership magnetic stripe card, for usage by member’s spouse to avail Special Discounts which are a part of the membership. An Add-on card holder is not offered any Exclusive Vouchers for his/her usage.

7. “Special Discounts” refer to the discounts, which are not linked to a printed Exclusive Voucher, but are available to be availed by an Epicure Membership Card holder through a card-swipe or voucher code. These discounts can be used by the Epicure Membership Card Holder multiple times through the 365 day validity of the membership card.

8. “Validity” refers to the 365 day period from the date of issuance for which the Epicure Membership Card and Membership Benefits are available for use by the Epicure Program member.

9. “Fee” refers to the monetary sum which needs to be paid by a person in order to enrol as a member of the Epicure Program during the Validity.

10. “Membership Benefits” refer to the benefits in the form of special discounts and Exclusive Vouchers provided to an Epicure Program member as a part of his/her membership.

11. “Exclusive Vouchers” refer to the printed vouchers, with additional terms & conditions applicable for their individual usage, supplied to the Epicure Program member as a part of their membership, and which can be utilised to avail limited-usage benefits at the participating IHCL establishments within India only.

12. “Best Available Rate” – is the rate of stay for a specific room or suite category at the participating IHCL hotel as available on its reservation system, including its website, Hotel Reservation Office or Reservations 24x7, which are directly owned and/or operated by IHCL.

13. “Direct Booking” is a reservation made using the IHCL reservation system, including its website, Hotel Reservation Office or Reservations 24x7, which are directly owned and/or operated by IHCL.

14. “Participating Hotels” refers to Taj (www.tajhotels.com), SeleQtions (www.seleqtionshotels.com) and Vivanta (www.vivantahotels.com) Hotels participating in the Epicure Program, unless specified below in the list of hotels where the benefits of the Epicure program are not applicable. Hotels part of Taj Safaris (www.tajhotels.com/en-in/taj-safaris/) and amã Stays & Trails (www.amastaysandtrails.com/) are not participating in the Epicure program, unless specified otherwise under the benefits of any individual voucher, where the participation will be limited to the benefits of the specific voucher.

The benefits of the Epicure Program are not applicable at the following hotels in any manner.

i. Rambagh Palace, Jaipur

ii. Vivanta Sawai Madhopur Lodge

iii. Vivanta Vadodara

iv. The Gateway Hotel Ramgarh Lodge Jaipur

v. Sawai Man Mahal, a Taj Palace

vi. Taj Hotel & Convention Centre, Agra

For detailed list of participating hotels and applicability of membership benefits and vouchers, click here. For terms and conditions applicable for the individual vouchers, please refer to the section on Exclusive Vouchers

15. “Participating Restaurants” refers to restaurants situated within the premises of “Participating Hotels” and participating in the Epicure Program, with the exception of:

a. Wasabi by Morimoto

b. Orient Express

c. The 101 Dining Hall at Taj Falaknuma Palace

d. Bhairo at Taj Lake Palace

16. “Participating Salons” refer to participating Taj and niu&nau salons situated within the premises of “Participating Hotels”

17. “Blackout Dates” refer to dates, including but not limited to select weekends, public holidays & festivals and days of the peak travel season period, on which the availability of products and services at the participating hotels is limited, and during which the membership benefits of the Epicure Program are not valid even at the Participating Hotels.

18. “Participating Establishments” refer to all Participating Hotels, Participating Restaurants, Participating Salons, The Taj Club, Jiva Spas and Qmin which are a part of IHCL portfolio and at which the membership benefits of the Epicure Program are valid as per their individual terms and conditions.

General

19. These terms and conditions shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction in respect of all matters/ disputes arising out of these Terms and Conditions and/or the Epicure Program.

20. The Membership Benefits of the Epicure Program are offered at the sole discretion of The Indian Hotels Company Limited (IHCL). IHCL reserves the right to add, modify, delete or otherwise change any of the rules, conditions, privileges, benefits, pertaining to the program at its sole discretion, with or without notice.

21. Membership and/or Membership Benefits of the Epicure Program shall be void if prohibited by the laws in the country of the Member's domicile.

22. Membership Benefits have no monetary value and cannot be bartered or sold or transferred by Members for cash at any point of time. Any benefits which IHCL deems to have been transferred, sold or assigned by the Member in violation of the program rules may be deemed invalid and/or cancelled.

23. All interpretations of the Terms and Conditions and membership benefits shall be at the sole discretion of IHCL.

24. All benefits and exclusive vouchers part of the Epicure Program are meant for personal / individual use only and cannot be used for group bookings or reservations. Any use of Epicure Program benefits and exclusive vouchers for non-personal use or group bookings and/or reservations is subject to immediate cancellation and penalty at sole discretion of IHCL.

25. The Epicure Program membership and all associated benefits and exclusive vouchers are meant for personal / individual use only and not for further sale. Sale of the membership or any of its associated benefits or exclusive vouchers, individually or collectively, by any individual or entity other than IHCL shall be deemed illegal and lead to immediate cancellation of the said membership and/or the associated benefits/exclusive vouchers.

26. Membership is open to individuals who are aged 18 years and above only.

27. All communication will be sent to the  address (postal or email) available as per  member records and it is the responsibility of the member to inform the Epicure Member Services about any change in his/her communication details (email id, mobile number, and address). All communication will be deemed to have been received by the Member and IHCL bears no responsibility for communication not received or lost in the mail or courier.

28. IHCL reserves the right to grant or refuse or discontinue or revoke membership of Epicure Program at its sole discretion. Discontinued/ revoked membership may result in the loss of all accumulated Points and the cancellation of all TIC or Epicure Rewards, benefits and privileges and forfeiture of any unfulfilled reservations, products or services sought to be availed using Points.

29. Notwithstanding any provision contained herein, IHCL also reserves the right to discontinue membership to the Epicure Program to any member who appears to be using the programme in a manner inconsistent with the terms and conditions, applicable laws/rules/ regulations, spirit of the programme, or any portion thereof, including, but not limited to, reward redemption. Discontinued/ revoked membership may result in the loss of all accumulated points and cancellation of all Epicure plan rewards, benefits and privileges and forfeiture of any unfulfilled reservations, products or services sought to be availed using Points.

30. Each Member is responsible for remaining knowledgeable about the Epicure program rules, and ensuring his/ her updated details (email id, mobile number, and communication postal address) are captured on the Epicure Program records. The Epicure Program team may send correspondence to active Members to advise them of matters of interest, including notification of program changes and updates. However, neither IHCL, its subsidiaries, affiliates or associates or programme management service providers nor the owners of Participating Hotels or Participating Restaurants or companies participating as service partners in the programme shall be liable for any failure to do so and will not be responsible for correspondence lost or delayed in the mail.

31. Membership Benefits do not constitute property of the Members. Except as specifically provided herein, no accrued Membership Benefits are transferable in the event of death, disputes or otherwise. In the event of death, the Epicure Program membership will be terminated and all membership benefits shall stand cancelled.

32. Specific membership benefits and privileges have been established for all Epicure program members. However benefits and privileges offered by participating hotels may vary. If IHCL or any partner denies a member a membership benefit for any reason whatsoever, IHCL will not be liable to make any payment to the member or compensate him/her in anyway.

33. The benefits of Epicure membership enrolled through partners may vary and not all benefits offered as part of the Epicure membership directly purchased from IHCL may be applicable. The benefits applicable will be as communicated by the partner. The details of the applicable benefits should be checked and confirmed with the partner from where the Epicure membership is enrolled/offered.   

34. IHCL is not responsible, and assumes no liability, for changes or discontinuance of services provided by any Participating Establishment, that may affect the program benefits offered.

35. Nothing in the Epicure program is intended, or shall be construed to create or establish any agency, partnership or joint venture relationship between IHCL and any partners or Members.

36. IHCL will not be responsible for replacement of lost or misplaced membership cards or fraudulent usage of the card.

37. IHCL will not be responsible for replacement of lost or misplaced vouchers. IHCL reserves the right to refuse benefits due against membership card or exclusive vouchers which are lost or misplaced or used by a person other than the member.

38. The information the Member provides to the Company shall be processed according to the Company's Privacy Policy. In choosing to become an Epicure member, the Member consents to sharing of any information provided by the Member and to receive communications pertaining to the program or otherwise. The list of Participating Establishments is subject to change at any time, without any prior notice, at the sole discretion of IHCL. Please contact the Epicure Program Member Services at 1800 102 6080, or any other number as updated from time to time, for any queries.  The list of Participating Establishments will be updated on the website www.tajhotels.com/epicureprogram from time to time.

39. The Membership Benefits are not applicable and cannot be used in conjunction with other prevailing offers, vouchers, offers, promotions or discounts.

40. The redemption of all Epicure Program membership benefits and exclusive vouchers is subject to availability and can be declined by the Participating Establishment in case of unavailability of the respective product(s) or service(s).

41. Prior reservation is mandatory for the use of Epicure Program membership benefits and exclusive vouchers.

42. The standard policies of the Participating Establishments, including but not limited to those relating to check-in/check-out timings, dress code, safety guidelines and rules of usage, shall apply in addition to the terms and conditions of the Epicure Program in respect of the redemption of membership benefits and exclusive vouchers.

43. Epicure Program membership benefits and exclusive vouchers will not be valid during the blackout dates at the Participating Establishment(s).

44. The benefits and exclusive vouchers provided as a part of the Epicure Program membership cannot be transferred, altered, renewed or exchanged against cash or any other forms of products or services excepting those indicated on the voucher.

45. In case of vouchers meant for use by members-only, the member must present the voucher and the Epicure Membership card at the time of redemption. In case of vouchers open to use by the bearer, the bearer must present the voucher and quote the associated Epicure Membership card number at the time of redemption.

46. The exclusive vouchers provided to the Epicure Program member at the time of enrolment, unless specifically provided on such vouchers that the same are non-transferable and/or for use by member only, can be used by the bearer who must quote the associated Epicure Membership card number at the time of redemption.

47. A member must allow upto 2 weeks for processing of any requests pertaining products, services, membership kit or membership benefits of the Epicure Program.

48. All applicable taxes and charges shall be payable by the member / exclusive voucher bearer in advance, prior to redemption of the benefit. IHCL will not bear any tax, which may be levied on the benefits utilised by the Epicure Program member, and paying these taxes shall be the responsibility of the member and/or voucher bearer.

49. All membership benefits are subject to availability and supplier restrictions. IHCL may, without notice, withdraw or substitute any benefit with another benefit of comparable value and nature.

50. No credit or substitutions will be given for any benefits that are only partially used.

51. The Epicure Membership card and exclusive vouchers are the property of The Indian Hotels Company Limited. If found, please return to the Epicure Program Member Services, Mandlik House, Mandlik Road, Colaba, Mumbai 400001.

Enrolment and membership

52. Membership is open to individuals only who are aged 18 years and above.

53. Membership to the Epicure program is valid for a period of 365 days from the date of enrolment into the Epicure plan. It may be renewed for the following year on payment of the prevailing membership renewal fee. If a member does not pay the requisite fee, the membership to the Epicure plan will stand automatically cancelled and the membership benefits shall no longer be available.

54. Enrolment onto the Epicure Program must be in the individual's full legal name and a government recognized proof of identification is mandatory to be provided upon request. One person is allowed to have only one active Epicure membership at any point in time. Additional memberships, if any, are liable to be cancelled as per the termination clause outlined below.

55. The membership of the Epicure Program is valid only till the date indicated on the card.

56. 20% Discount on Food & Beverage for Banquets is applicable only on the listed price of menu options. This discount will not be valid if any modifications or revisions are made in the listed price rack rate provided. In case of Banquets for more than 30 persons, the discount will not be applicable and any partial discount will not be provided.

Termination of Membership

57. The Epicure Program membership, unless renewed, shall automatically stand terminated upon the expiry of the 365 day validity period from the date of issue.

58. An Epicure Member can request for termination of Epicure Program membership upto 30 days from the date of enrolment, only if not even a single membership benefit is availed of during this period. A deduction equivalent to INR One Thousand Rupees plus taxes, shall be made by IHCL in order to meet administration and incidental expenses incurred by IHCL in respect of the membership. The rest of the sum shall be refunded to the member upon termination of the membership.

59. If the member wishes to terminate their Epicure Program Membership within 30 days of enrolment, but after utilisation of even a single membership benefit, they will not be entitled to any refund, and the entire fee paid for the membership shall stand forfeited upon such termination.

60. If the member wishes to terminate their Epicure Program Membership after the expiry of 30 days from the date of enrolment, irrespective of whether any membership benefits have been availed of or not, they will not be entitled to any refund, and the entire fee paid for the membership shall stand forfeited upon such termination.

61. All membership Benefits shall cease to be available upon the termination of the membership.

62. Exclusive Vouchers provided as a part of the Membership, will cease to be valid post their validity date, as stamped on the physical vouchers, and cannot be renewed, revived or exchanged against cash or any other benefits even upon termination of the membership.

63. IHCL reserves the right to grant or refuse or discontinue or revoke membership of the Epicure Program at its sole discretion. Discontinuation/revocation of the Epicure Program may result in the cancellation of all Epicure Membership Benefits and forfeiture of any unfulfilled reservations, products or services sought to be availed using Membership Benefits.

64. Notwithstanding any provision contained herein, IHCL also reserves the right to discontinue membership to the Epicure Program to any member who appears to be using the program in a manner inconsistent with the terms and conditions, applicable laws/rules/ regulations, spirit of the program, or any portion thereof, including, but not limited to, membership benefits. Discontinued/ revoked membership may result in the cancellation of all Epicure Membership Benefits and forfeiture of any unfulfilled reservations, products or services sought to be availed using Membership Benefits.

65. Cancellation of membership to the Epicure Program shall lead to the entire fee paid at the time of enrolment being forfeited.

66. The Epicure Program has no predetermined termination date and may continue until such time as IHCL decides to terminate the program, with or without notice to the Members.

Renewal of Membership

67. An active Epicure Program Membership can be renewed upto 60 days in advance of its expiry. An inactive or expired Epicure Program Membership cannot be renewed.

68. The Fee for a new membership and for renewal of membership may differ from time to time and the program member shall be required to pay the fee prevailing at the time of renewal.

69. Upon renewal, an Epicure Program membership validity shall stand extended by another 365 days from the date of expiry of original membership validity.

70. A fresh set of Exclusive Vouchers will be provided to the Epicure Program Member upon membership renewal, as per the benefits of the program at the time of renewal. These vouchers shall be valid as per their individual validity date.

71. Exclusive Vouchers provided as a part of the membership cannot be renewed, and will expire post the validity date mentioned, irrespective of whether the membership is renewed or not.

Exclusive Vouchers

72. The exclusive vouchers provided to the Epicure Program members at the time of enrolment shall be valid till the date mentioned on every individual voucher. The vouchers are valid at select hotels in India only. The applicability and detailed terms and conditions are mentioned on each voucher. 

73. The member/bearer, as per the individual voucher usage rules, must call Reservations 24x7 or individual Hotel Reservation Office, in case of room stay, or the participating establishment directly, in case of other benefits, to check on the applicability and availability of the voucher and to subsequently make a reservation to redeem the voucher.

74. In addition, the following terms & conditions apply to the individual benefits of the exclusive vouchers:

  -Complimentary One Night Stay including Breakfast for Two Persons:

  • This voucher entitles the Epicure Program member to a one night room stay and breakfast for two persons only at the base category room of the hotel and does not include any other offerings or services.
  • Government taxes as applicable will be payable directly at the time of using this voucher
  • This voucher is non-transferable and can only be redeemed by the Epicure Member for his/her stay.
  • This voucher is not applicable for stay on any date from 23rd December to 15th January.
  • Reservation against this voucher will be subject to room allocation control and the hotels reserve the right to close out bookings under this category.
  • This voucher is not applicable at the following hotels:

  -20% Discount on Room / Suite Stay at any of the participating Taj Palaces:

  • This voucher entitles the bearer to avail a one-time discount of twenty percent on the Best Available Rate on direct bookings for a stay of upto five consecutive nights at any of the participating Taj Palaces and does not include any other offerings or services.
  • For stays lasting more than five consecutive nights, the twenty percent discount shall be applicable on Best Available Rate for the first five consecutive nights only. The charges for all other nights shall be paid at actuals by the bearer.

  -20% Discount on Room / Suite Stay at any of the participating Taj Safaris:

  • This voucher entitles the bearer to avail a one-time discount of twenty percent on the Best Available Rate on direct bookings for a stay of upto five consecutive nights at any of the participating Taj Safaris and does not include any other offerings or services.
  • This voucher is not applicable at the following Taj Safaris:
    • Meghauli Serai, Chitwan National Park
  • For stays lasting more than five consecutive nights, the twenty percent discount shall be applicable on Best Available Rate for the first five consecutive nights only. The charges for all other nights shall be paid at actuals by the bearer.

  -Complimentary Set-Lunch for Two persons:

  • This voucher entitles the bearer to a one-time set-lunch for two persons only at the participating All-Day Dining restaurants across hotels and does not include any other offerings or services.
  • The set meal will be from a selection of 3 course veg / non-veg menu options as curated by the hotel. The choice of meats in the non-veg menu options will be Chicken / Mutton / Fish and will not include any other sea food or imported meats.
  • This voucher can be utilized for a set-lunch from Monday to Saturday only.
  • This voucher is applicable at the designated All-Day Dining restaurant(s) only, and not at any other restaurant of the participating hotels.

  -Complimentary Celebration Cake in Member’s Birthday Month:

  • This voucher entitles only the Epicure Program member to a one-time complimentary Celebration Cake upon dining at any of the participating restaurants across hotels on any day during his/her Birthday month and does not include any other offerings or services.
  • This voucher is applicable on dine-in only and is not valid for delivery or takeaway.
  • This voucher is applicable only during member’s birthday month, as registered with Epicure Program.
  • This voucher is non-transferable and can only be redeemed by the Epicure Member for his/her use.

  -Complimentary Sixty Minute Spa Treatment and Access to Sauna and Steam for One Person:

  • This voucher entitles the bearer to a one-time complimentary sixty minute spa treatment and access to sauna and steam for one person at the Jiva Spas across participating hotels and does not include any other offerings or services.

  -20% Discount on Annual Membership of Fitness Centre / Pool / Spa across Participating Hotels:

  • This voucher entitles the bearer to avail the annual membership of the fitness centre / spa / pool across participating hotels at a one-time only discount of twenty percent on the listed price and does not include any other offerings or services.

  -20% Discount on Best Available Rate for Room / Suite Stay:

  • This voucher entitles the bearer to avail a one-time discount of twenty percent on Best Available Rate on direct booking for room/suite stay for unlimited room nights at any of the participating hotels and does not include any other offerings or services.

  -Complimentary One-time One-Level Room Upgrade for One Night:

  • This voucher entitles the bearer to a one-time one-level room upgrade for one night booked directly at Best Available Rate at any of the participating hotels and does not include any other offerings or services.
  • This voucher is not valid for an upgrade to a room category higher than a base category suite.
  • The upgrade will not include airport transfer(s) or any other service which is deemed as an outsourced service by the participating hotel.
  • Only the occupants of the room being upgraded, and no other persons, are eligible to avail the benefits of the upgraded room.

  -Pool Access + Set-lunch + Glass Of Wine at a Special Price for upto Four Persons:

  • This voucher entitles the Epicure Program member, to a one-time day-only access to pool along with a Set-Lunch and Glass of Wine at a special price of INR 3,000 plus taxes and other applicable charges per person for upto four persons at any of the participating hotels and does not include any other offerings or services.
  • The set meal will be from a selection of 3 course veg / non-veg menu options as curated by the hotel. The choice of meats in the non-veg menu options will be Chicken / Mutton / Fish and will not include any other sea food or imported meats.

  -Access to any Taj Club Lounge with a Complimentary Tea / Coffee Service for Two Persons:

  • This voucher entitles the Epicure Program member, and one accompanying guest, to a one-time only access to any Taj Club lounge along with a complimentary tea/coffee service at any of the participating Taj hotels and does not include any other offerings or services.
  • This voucher is non-transferable and can only be redeemed by the Epicure Member for his/her use.

  -Complimentary One-time Setup only For upto Eight Persons at Private Dining Room:

  • This voucher entitles the bearer to a one-time setup only at the Private Dining Room of the participating restaurants for upto eight persons and does not include any other offerings or services.

  -20% Discount on Qmin Food Deliveries:

  • This voucher code when used on Qmin mobile application entitles the user to a discount of twenty percent on food deliveries from the participating restaurants across hotels and does not include any other offerings or services.
  • This voucher code is applicable for food delivery orders placed via the Qmin mobile application only and is not valid on orders placed via phone or other means.
  • This voucher code must be applied while placing the order and cannot be applied once the order is placed.
  • This voucher code is meant for use by the Epicure Program Members only.
  • To redeem this voucher code, member can download Qmin Mobile Application from Google Play Store or Apple App Store.
  • This voucher code can be used multiple times and for multiple orders through its validity period.