MUMBAI, 31 August, 2016 – Taj Hotels Resorts and Palaces has announced it has been ranked 10th in the Top Performers of Large Luxury Brands category in ReviewPro’s 2016 Top Luxury Hotel & Brand Report. The industry reference report evaluated more than 2,600 properties across 159 luxury brands worldwide, analyzing 2.7 million online guest reviews published during 2015.
ReviewPro, a leading company in Guest Intelligence solutions for the hospitality industry, published the third edition of the Top Luxury Hotel & Brand Report to demonstrate how the hospitality landscape has evolved over the past year and highlight the leading brands and individual hotels that are achieving exceptional levels of guest satisfaction.
Chinmai Sharma, Chief Revenue Officer of Taj Hotels Resorts and Palaces said: “At the heart of the Taj experience is our guest – everything we do begins and ends with them and this recognition is a testament to our associates who work hard to deliver exceptional guest experiences. We are thrilled to be acknowledged through thousands of unbiased and authentic guest reviews and will continue to make every effort to further enhance our services in our pursuit for service excellence””
RJ Friedlander, CEO of ReviewPro said, “It’s impressive to see how luxury brands and hotels across the globe have continued to raise the bar even higher in terms of exceeding guest expectations. The most successful organizations are those that are creating guest-centric cultures on property to further improve guests’ experiences, which is reflected in their GRITM scores. A huge congratulations to this year’s top performers.”
To download the full report, click here.
About Taj Hotels Resorts and Palaces
Established in 1902, Taj Hotels Resorts and Palaces is one of Asia's largest and finest group of hotels, comprising 100 hotels in 63 locations across the globe, including presence in India, North America, United Kingdom, Africa, Middle East, Malaysia, Sri Lanka, Maldives, Bhutan and Nepal. From world-renowned landmarks to modern business hotels, idyllic beach resorts to authentic Grand Palaces, each Taj hotel offers an unrivalled fusion of warm Indian hospitality, world-class service and modern luxury. For over a century, The Taj Mahal Palace, Mumbai, the iconic flagship has set a benchmark for fine living with exquisite refinement, inventiveness and warmth. Taj Hotels Resorts and Palaces is part of the Tata Group, India’s premier business house. For more information, please visit www.tajhotels.com
ReviewPro is the leading provider of Guest Intelligence solutions to independent hotel brands worldwide. The company’s suite of cloud-based solutions includes Online Reputation Management (ORM) and the Guest Survey Solution (GSS), which enable clients to obtain a deeper understanding of reputation performance as well as operational/service strengths and weaknesses. We provide actionable insight to increase guest satisfaction, rankings on review sites/OTAs and revenue.
The company offers the industry-standard Global Review Index™ (GRI), an online reputation score, which is used by thousands of hotels worldwide as a benchmark for reputation management efforts, based on review data aggregated from 175 OTAs and review sites in more than 45 languages. More than 25,000 hotels brands worldwide are currently using ReviewPro’s solutions. For more information about ReviewPro, please visit www.reviewpro.com.