Redeem TAPPMe Points

How to Redeem TappMe Points

You can send requests for redemption through email (tapp.me@tajhotels.com), by accessing your account on-line or by filling up the TAPP Me Redemption Form (page 1, page 2) and mailing it to us.

Each member organisation has identified one official as the Authorised Signatory/Approving Authority for all TAPP Me Points redemption requests sent by participating branches. (The Approving Authority is the individual who has signed the TAPP Me Enrolment Form.)

Authorised Signatory/Approving Authority will need to approve all redemption requests before they reach the local TAPP Me Manager.

In case you are sending a redemption request by post, please make sure to include the following details:

  1. TAPP Me Membership Number
  2. Full name of the individual applying for the request
  3. Full address of the organisation/branch office with email ID, telephone and fax numbers
  4. Name of the individual to whom the reward will be delivered
  5. Full address where reward will be delivered, along with telephone and fax numbers
  6. Details of the reward(s) – holiday package, dining certificates or other gifts: In each case, please mention the item code, number of Points redeemed and quantity
  7. Signature of the individual applying for redemption
  8. Signature of the Approving Authority

In case of requests sent through email, the following steps will ensure a quick processing:

  1. Email the request with all the details (listed above) to the Approving Authority in the organisation.
  2. The Approving Authority will then forward the mail to the TAPP Me Manager with a message indicating his/her approval of the request.

It will take us 2 weeks to deliver requests for Taj holiday packages and dining certificates and 6-8 weeks for other rewards.

We will send an email to the Approving Authority in your organisation confirming the receipt of your redemption request. Except for instances where we receive a return mail from the approving authority within 24 hours instructing us to stop the processing of the request, we shall consider it as a valid request and fulfil it.

All redemptions will be processed subject to all outstanding payments being settled, prior to the request reaching us.