Mumbai 8th May 2012: Gallup Consulting, a global consultancy specializing in employee and customer management, has conferred Indian Hotels Company Limited with the 2012 Gallup Great Workplace Award for the third year in a row. Indian Hotels Company Limited, which operates Taj Group of Hotels, was chosen for this coveted award for inculcating high levels of employee engagement, which forms central theme of the company's business strategy.
Indian Hotels Company is amongst the 27 distinguished global organizations whose employee engagement results demonstrate they have the most productive and engaged workforces in the world. John Fleming, Principal and Chief Scientist - Customer Engagement and HumanSigma for Gallup Consulting, said, "The fact that employee engagement is deeply engrained in the culture of Indian Hotels has led to it winning the Gallup Great Workplace Award in succession. It is in the top 5% of organizations in India on employee engagement."
Commenting on the award, H. N. Srinivas, Sr. Vice President - Human Resources, said, "The company is extremely proud to have won the coveted Gallup Great Workplace Award for the third time which further strengthens our commitment of creating newer benchmarks in the service delivery. This award recognizes our strength in hiring, training and incentive systems have combined to create an organizational culture in which employees are willing to go that extra mile for the guests."
Harvard Business School had also recognized the robust organizational culture of the Taj and the contribution of its employees who risked their lives for the call of duty during the terrorist attacks. In its case study -- The Ordinary Heroes of the Taj - Harvard Business School highlights Taj Group's extraordinary customer-centricity that turned ordinary employees into a band of heroes.
The Gallup Great Workplace Award is based on multiple criteria, including overall engagement levels and evidence of engagement impact on key business metrics. Gallup compares applicants' results across its renowned workplace research database composed of millions of work teams in more than 170 countries. A panel of workplace experts reviews each organization's impact portfolio, which includes quantitative and qualitative components.
About Taj Hotels Resorts and Palaces
Established in 1901, Taj Hotels Resorts and Palaces is one of Asia's largest and finest group of hotels, comprising 96 hotels in 55 locations across India with an additional 16 international hotels in the Maldives, Malaysia, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East. From world-renowned landmarks to modern business hotels, idyllic beach resorts to authentic Grand Palaces, each Taj hotel offers an unrivalled fusion of warm Indian hospitality, world-class service and modern luxury. For over a century, The Taj Mahal Palace, Mumbai, the iconic flagship has set a benchmark for fine living with exquisite refinement, inventiveness and warmth. Taj Hotels Resorts and Palaces is part of the Tata Group, India's premier business house.