ABOUT US - COMPANY INFORMATION

COMPANY INTRODUCTION

The Indian Hotels Company Limited (IHCL) and its subsidiaries are collectively known as Taj Hotels Resorts and Palaces and is recognised as one of Asia's largest and finest hotel company. Incorporated by the founder of the Tata Group, Mr. Jamsetji N. Tata, the company opened its first property, The Taj Mahal Palace Hotel, Bombay in 1903. The Taj, a symbol of Indian hospitality, completed its centenary year in 2003.
Taj Hotels Resorts and Palaces comprises 93 hotels in 55 locations across India with an additional 16 international hotels in the Maldives, Malaysia, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East.
Spanning the length and breadth of the country, gracing important industrial towns and cities, beaches, hill stations, historical and pilgrim centres and wildlife destinations, each Taj hotel offers the luxury of service, the apogee of Indian hospitality, vantage locations, modern amenities and business facilities.
IHCL operate in the luxury, premium, mid-market and value segments of the market through the following:
Taj (luxury full-service hotels, resorts and palaces) is our flagship brand for the world's most discerning travelers seeking authentic experiences given that luxury is a way of life to which they are accustomed. Spanning world-renowned landmarks, modern business hotels, idyllic beach resorts, authentic Rajput palaces and rustic safari lodges, each Taj hotel reinterprets the tradition of hospitality in a refreshingly modern way to create unique experiences and lifelong memories.
Taj also encompasses a unique set of iconic properties rooted in history and tradition that deliver truly unforgettable experiences. A collection of outstanding properties with strong heritage as hotels or palaces which offer something more than great physical product and exceptional service. This group is defined by the emotional and unique equity of its iconic properties that are authentic, non- replicable with great potential to create memories and stories.
Taj Exotica is our resort and spa brand found in the most exotic and relaxing locales of the world. The properties are defined by the privacy and intimacy they provide. The hotels are clearly differentiated by their product philosophy and service design. They are centered around high end accommodation, intimacy and an environment that allows its guest unrivalled comfort and privacy. They are defined by a sensibility of intimate design and by their varied and eclectic culinary experiences, impeccable service and authentic Indian Spa sanctuaries.
Taj Safaris are wildlife lodges that allow travelers to experience the unparalleled beauty of the Indian jungle amidst luxurious surroundings. They offer India's first and only wildlife luxury lodge circuit. Taj Safaris provide guests with the ultimate, interpretive, wild life experience based on a proven sustainable ecotourism model.
Vivanta by Taj Hotels & Resorts - Hailed by Wallpaper UK as a "stroke of genius" and rated by Conde Nast Traveler US as the 3rd best global hotel brand Vivanta by Taj offers an imaginative, vivacious and stylish take on 'cool luxury'
Work hard and play hard. Relax and energize. Ideate and confer. Evolve and transform. Revel in a spirit that presents the normal with an unexpected twist. Stylish and sophisticated, Vivanta by Taj delivers experiences with imagination, energy and efficiency. Currently comprised of 29 hotels and resorts in India and the Indian Ocean region, Vivanta by Taj is represented across key metropolitan capitals as well as popular vacation destinations like Goa, Kerala, Rajasthan, Coorg, Langkawi, Bentota and the Maldives. With innovative cuisine, energetic spaces, unique motifs, distinct avatars, the smart use of technology and experiences that seek to constantly engage, invigorate and relax, it appeals to the cosmopolitan world-traveler immersed in a sensory lifestyle. Stay connected to Vivanta by Taj Hotels & Resorts
The Gateway Hotels & Resorts is a full service upscale hospitality brand in the South Asia region. Designed for the modern nomad, Gateway provides consistent, courteous and crisp service for business and leisure travellers seeking contemporary and refreshing experiences. Keeping in mind those looking for comfort, familiarity and flexibility, the hotels & resorts are divided into 8 zones – Enter, Stay, Hangout, Meet, Work, Workout, Unwind and Explore. 24/7 services such as 24/7 breakfast, 24/7 'active studio' and 24/7 laundry are all designed to cater to guests round-the-clock. Gateway provides welcome perfection through an unrivalled network and innovative cuisine offerings like 'active food' – superfoods and low glycemic index foods for the health conscious; regional home-style cuisine; 'eat-in' – refreshed in-room dining menus and 'wake up' - buffet breakfasts with a range of healthy and indulgent options. Flexible, dynamic and warm service, 'in-room yoga' amenities and 'explore' packages all make The Gateway Hotels & Resorts sanctuaries that refresh, refuel and renew. Stay connected to The Gateway Hotels & Resorts
Ginger (economy hotels) is IHCL's revolutionary concept in hospitality for the value segment. Intelligently designed facilities, consistency and affordability are hallmarks of this brand targeted at travelers who value simplicity and self-service.
Taj Hotels Resorts and Palaces is committed to replicate its domestic success onto international shores with plans to build an international network of luxury hotels, which will provide an exemplary product-service combination and in the process create a global brand. The current international portfolio includes luxury resorts in the Indian Ocean, business and resort destinations in the Middle East and Africa, serviced apartments in the UK, the first hotel in Australia and three a top-end luxury hotels in the US.
Throughout the Company's expansion, its mandate has been twofold: to infuse a sense of Indian heritage and culture within each diverse property, while also anticipating the needs and desires of the sophisticated traveller. Over the years, the Taj has won international acclaim for its quality hotels and its excellence in business facilities, services, cuisine and interiors.
The Taj strengthened its presence in the Indian Ocean rim with the Exotica Brand. The Taj Exotica was evolved as part of Taj Hotels Resorts and Palaces intent to position it as a brand that is clearly differentiated by its product philosophy and service design. The Taj Exotica Resort and Spa, in Maldives is centered on high-end accommodation, intimacy and an environment that allows its guest's unrivalled comfort and privacy.
Taj Hotels further expanded its global footprint by securing management contracts at Palm Island, Jumeirah in Dubai, Saraya Islands in Ras Al Khaimah, Aldar Group in Abu Dhabi, UAE Langkawi in Malaysia and Thimpu in Bhutan. The most significant additions to the portfolio have been The Pierre, the iconic landmark hotel on New York's Fifth Avenue, Taj Boston and Blue, Sydney.
The presence of Taj Hotels Resorts and Palaces internationally has been developed through a network of Taj regional sales and PR offices in the United Kingdom, France, Germany, Italy, Dubai, Singapore, Australia, Japan, Russia and the United States of America.
At the Taj Hotels Resorts and Palaces luxurious living and fine dining find common ground. Whether it is introducing exotic world cuisines to India or taking authentic Indian fare to the world, the Taj Hotels Resorts and Palaces is renowned for the eclectic culinary experiences it brings to its guests. Through a vast repertoire of award-winning restaurants, legendary recipes from royal kitchens and celebrated food festivals, the Taj has pioneered innovation in fine dining across the world.
Taj Hotels also promise a whole new experience of tranquillity and total 'wellness', through Jiva Spas a unique concept, which brings together the wisdom and heritage of the Asian and Indian Philosophy of Wellness and Well-being. Rooted in ancient Indian healing knowledge, Jiva Spas derive inspiration and spirit from the holistic concept of living. There is a rich basket of fresh and unique experiences under the Jiva Spa umbrella of offering, Yoga and Meditation, mastered and disseminated by accomplished practitioners, authentic Ayurveda, and unique Taj signature treatments. Royal traditions of wellness in service experiences, holistic treatments involving body therapies, enlivening and meaningful rituals and ceremonies and unique natural products blended by hand, come together to offer a truly calming experience.
IHCL operates Taj Air, a luxury private jet operation with state-of-the-art Falcon 2000 aircrafts designed by Dassault Aviation, France; and Taj Yachts, two 3-bedroom luxury yachts which can be used by guests in Mumbai and Kochi, in Kerala.
IHCL also operates Taj SATS Air Catering Ltd., the largest airline catering service in South Asia, as a joint venture with SATS (formerly known as Singapore Airport Terminal Services).
Additionally, it operates the Indian Institute of Hotel Management, Aurangabad since 1993. The institute offers a Four-year diploma, designed with the help of international faculty and has affiliations with several American and European programmes.
CORPORATE SUSTAINABILITY AND SOCIAL RESPONSBILITY
As part of Tata's; India's premier business house; we at the Taj Group, have always believed in society and environment being integral stakeholders in our business. Over the last 112 years, we have endeavored to uphold the belief of our founder, 'Jamsetji Tata' that the 'purpose of business' is rooted in the advancement of the society in which it operates in.
This belief has driven our corporate sustainability endeavors where we have striven to make a positive impact in the destinations of our hotel locations. Supporting the local communities in the areas of our operations and reducing the carbon footprint of our hotels has been at the forefront of our sustainability endeavors. We have continuously reviewed and evolved our programs to ensure our support meets the current needs of the locally based communities and is relevant to the ever changing environment. In 2008-09, we further evolved our programs to undertake initiatives based on our core competencies. This led to the initiation of our corporate social responsibility theme of 'Building Sustainable Livelihoods' and the EARTH (Environment Awareness and Renewal at Taj Hotels) program.
Under 'Building Sustainable Livelihoods', we support enterprise development of farmers, women self-help groups and small scale entrepreneurs. We promote indigenous artisans and craftsmen through our revival of indigenous art and culture program. And in partnership with like-minded organizations, we work towards enhancing the employability of less privileged rural youth through our Hospitality Skill Training Program. Over the last five years, we have trained and certified over 12,000 youth, 97% of who have received employment in the hospitality industry. Our hotels year on year support over 300 artisans and source products and services worth over two crores through our sensitive vendor tie-ups.
While community development is important, we understand our environmental footprint plays a key role in ensuring the locations of our operations are well maintained. Through our EARTH program, we have furthered our efforts towards reducing our energy, waste and water footprint. To help reduce the impact of our daily operations, we partnered with EarthCheck - the world's leading environmental management, benchmarking and certification program for the travel and tourism industry. Through EarthCheck, our 100 plus hotels environmental and social performance is benchmarked against their peers and certified post evaluation. Over the last 5 years, all our hotels have achieved silver certification & eight of our hotels have achieved Gold Certification - which is the second highest EarthCheck certification standard. The eight hotels include Taj West End, Bangalore, Taj Lands End, Mumbai, Taj Exotica Resort and Spa, Goa, Taj Exotica Resort and Spa, Maldives, Vivanta by Taj - MG Road, Bangalore, Rambagh Palace, Jaipur, Vivanta by Taj - President, Mumbai and Vivanta by Taj - Ambassador, Delhi. More than 24 hotels are striving to achieve Gold certification by 2016.
For us at the Taj Group, our sustainability journey is a continuous and evolving endeavor. We relentlessly strive to positively impact the destinations in which we operate as we understand our survival and well-being is dependent on the natural environment. Our 11th Corporate Sustainability Report titled, 'DESTINATIONS' outlines the efforts we have undertaken in the year 2013-2014 to bring about longevity and sustainability via our community development and environment programs and initiatives. Like every year, it has been developed based on the GRI G3.1 Guidelines, conforming to the requirements of application level A+ having received external assurance. It also serves as a Communication on Progress towards our commitment to United Nations Global Compact (UNGC) principles and is aligned to the National Voluntary Guidelines on Social, Environmental and Economic Responsibilities of Business (NVG-SEE).
Some of the key areas covered in our 2013-2014 CS Report include consumption of natural resources and energy management to greenhouse gas emissions, waste management, conservation of eco systems, human resource practices & nurturing of our legacy of being a humane employer, commitment to Tata Code of Conduct, promotion of human rights and equal opportunities, vendor management and compliance among others.
To review our latest Corporate Sustainability Report please click on the link below.
We hope our report will provide you with new insight into the Taj Group's sustainability initiatives. We look forward to hearing your thoughts, suggestions and ways by which we can collaborate towards further enhancing the destinations in which we operate in.
EARTH
In an endeavour to reinstate its vision and efforts to boost sustainable tourism, Taj Hotels Resorts and Palaces presented EARTH (Environment Awareness & Renewal at Taj Hotels) this year. Implementing schemes such as the Gangroti Glacier Clean-Up Expedition, as well as designated Earth rooms, which minimise environmental impact, Taj is one of Asia's largest group of hotels to commit to energy conservation and environmental management. EARTH has received certification from Green Globe, the only worldwide environmental certification program for travel and tourism.
The Taj began a century ago with a single landmark - The Taj Mahal Palace Hotel, Mumbai. Today, the various Taj hotels, in all their variety and historical richness, are recognised internationally as the symbols of true Indian hospitality. The Company's history is integral to India's emergence into the global business and leisure travel community; and looking to the future, Taj Hotels Resorts and Palaces is well positioned to meet the increase in travel activity with the rapid expansion of the Indian economy.