At the Taj Group, our commitment to service excellence is rooted in our two guiding principles called the Four Steps of Service and the Taj People Philosophy. One of our key priorities is to empower our people to deliver on our legacy of impeccable service.
Four Steps of Service:
  1. A warm and sincere welcome. Use the guest name, whenever possible.
  2. Fulfill guest needs and provide anticipatory service.
  3. Defect free products and services.
  4. Fond farewell using the guest name, whenever possible.
The following philosophy is a summary of our beliefs and values towards our employees.
Taj People Philosophy:
The Taj People Philosophy displays our commitment to and belief in our people. We see Talent Management as the most important sustainable competitive advantage in the future.
You are an important member of the Taj family.
We endeavor to select, retain and compensate the best talent in the industry.
We reward and recognize quality customer care based upon individual and team performance.
We commit to providing you with opportunities for continuous learning and development.
We abide by fair and just policies that ensure your well-being and that of your family, the community and the environment.
We commit to regular and formal channels of communication, which nurture openness and transparency.
We strongly believe that you are the Taj.
The Taj is an equal opportunity employer and is committed to providing opportunities to marginalised communities.