These answers to our guests' most frequently asked questions will help to get the most out of the spa experience.
When does the Spa and fitness open?
Jiva Grande Spa - Open 7 days from 9:00 am to 9:00 pm
Jiva Fitness Centre - Open 7 days from 07:00 am - 10:00 pm
When should a guest arrive for a spa treatment?
We recommend guest to arrive at least 30 minutes prior to prepare yourself completely before your treatment, to change, and familiarize themselves with the spa wet area facilities.
How should a guest make an appointment for a treatment?
The appointments can be booked through emails before your arrival date or one can book upon arrival at the resort. It’s totally a first come-first served basis. We recommend the guest to book their appointments in advance to avoid disappointment. Appointments are subject to availability.
What if a guest cannot make an appointment?
Cancellation policy : A 24 hours advance notice is required for cancellation of treatments or re-scheduling of appointment subject to space availability. Any cancellation with less than 3 hours notice will incur a 50% cancellation charge on the reserved treatment cost. Full charges will be imposed for a "No Show".
Is there someone to help guests decide on the appropriate treatment?
Spa has it's own well trained spa front office associates and well trained therapist who can assist you in choosing the treatment which will suite you the best. You may also consult our Spa Manager for any longer spa program planning to suit individual needs.
How many kinds of treatments are there?
Spa offers wide range of treatments comprising of Signature treatment, body scrubs and wraps, beauty treatments, Ayurveda, yoga & meditation.
Signature Treatments : Treatments developed to balance the subtle energy of the body and create a heightened sense of well-being.
Indian Therapies : Are well designed to release the muscular tension enhancing the effect with the help of specially created signature blends of the oil.
Scrubs & Wraps : Enjoy the relaxing, exfoliating and nourishing properties of our scrub and wraps.
Beauty : Your skin will be delicately treated with a cleanser, scrub, mask, massage & moisturizer using our exclusive range of natural products specific to your skin type.
Ayurveda : Ayurveda offers a carefully tuned variety of Ayurveda treatments.
Yoga & Meditation: Yoga offers a choice of yoga classes.
Is there a limit to the number of spa treatments guests should plan in a day?
Our spa manger or spa team would definitely help you out in booking treatments in the best possible sequence order looking at your health condition and considering your previous spa treatment experience.
What if guests have special health considerations?
In case of special health considerations as declared by guest in the health assessment form, our spa expert team will suggest you a treatment which is suitable to each individual. We recommend guest to avoid consuming alcohol before and after the treatment. Any skin irritation or discomfort during the treatment should be informed to the therapist for the safety purpose
What should guests wear during their treatment?
Guest may visit the spa with their outfit. We provide Jiva Bathrobes, disposable undergarments, jute slipper, hygiene bag for your inner ware and the shower amenities in our wet areas and the treatment rooms. Our therapists will always use draping techniques to respect your privacy during the treatment. For wet area usage we recommend our guest to wear proper swim wear, bikini.
Can guests ask the therapist to accommodate their preferences and / or to adjust the treatment pressure to increase comfort?
We definitely encourage this practice to our guests in terms of massage pressure as per the guest requirement, music selection, volume, room temperature or choose our specially designed aroma oils as per their preferences.
What about a guest’s watch, jewellery and valuables?
Guest should leave their personal and valuable items in the Villa' electronic safe.
When does the Spa and fitness open?
Jiva Grande Spa - Open 7 days from 9:00 am to 9:00 pm
Jiva Fitness Centre - Open 7 days from 07:00 am - 10:00 pm
When should a guest arrive for a spa treatment?
We recommend guest to arrive at least 30 minutes prior to prepare yourself completely before your treatment, to change, and familiarize themselves with the spa wet area facilities.
How should a guest make an appointment for a treatment?
The appointments can be booked through emails before your arrival date or one can book upon arrival at the resort. It’s totally a first come-first served basis. We recommend the guest to book their appointments in advance to avoid disappointment. Appointments are subject to availability.
What if a guest cannot make an appointment?
Cancellation policy : A 24 hours advance notice is required for cancellation of treatments or re-scheduling of appointment subject to space availability. Any cancellation with less than 3 hours notice will incur a 50% cancellation charge on the reserved treatment cost. Full charges will be imposed for a "No Show".
Is there someone to help guests decide on the appropriate treatment?
Spa has it's own well trained spa front office associates and well trained therapist who can assist you in choosing the treatment which will suite you the best. You may also consult our Spa Manager for any longer spa program planning to suit individual needs.
How many kinds of treatments are there?
Spa offers wide range of treatments comprising of Signature treatment, body scrubs and wraps, beauty treatments, Ayurveda, yoga & meditation.
Signature Treatments : Treatments developed to balance the subtle energy of the body and create a heightened sense of well-being.
Indian Therapies : Are well designed to release the muscular tension enhancing the effect with the help of specially created signature blends of the oil.
Scrubs & Wraps : Enjoy the relaxing, exfoliating and nourishing properties of our scrub and wraps.
Beauty : Your skin will be delicately treated with a cleanser, scrub, mask, massage & moisturizer using our exclusive range of natural products specific to your skin type.
Ayurveda : Ayurveda offers a carefully tuned variety of Ayurveda treatments.
Yoga & Meditation: Yoga offers a choice of yoga classes.
Is there a limit to the number of spa treatments guests should plan in a day?
Our spa manger or spa team would definitely help you out in booking treatments in the best possible sequence order looking at your health condition and considering your previous spa treatment experience.
What if guests have special health considerations?
In case of special health considerations as declared by guest in the health assessment form, our spa expert team will suggest you a treatment which is suitable to each individual. We recommend guest to avoid consuming alcohol before and after the treatment. Any skin irritation or discomfort during the treatment should be informed to the therapist for the safety purpose
What should guests wear during their treatment?
Guest may visit the spa with their outfit. We provide Jiva Bathrobes, disposable undergarments, jute slipper, hygiene bag for your inner ware and the shower amenities in our wet areas and the treatment rooms. Our therapists will always use draping techniques to respect your privacy during the treatment. For wet area usage we recommend our guest to wear proper swim wear, bikini.
Can guests ask the therapist to accommodate their preferences and / or to adjust the treatment pressure to increase comfort?
We definitely encourage this practice to our guests in terms of massage pressure as per the guest requirement, music selection, volume, room temperature or choose our specially designed aroma oils as per their preferences.
What about a guest’s watch, jewellery and valuables?
Guest should leave their personal and valuable items in the Villa' electronic safe.